Pep Boys Complaint - Simple Tune Up Was Too Much For Them
1840 W LACEY BOULEVARD, HANFORD, CA 93230, CALIFORNIA -- I have a 98 eclipse that I took in for a tune up. It took over 3 hours. They asked me if my car overheated and I said "No" because it didn't until after they messed with it. After troubleshooting I found that they removed the fuse for my radiator fans. I replaced the missing fuse and all was back to normal.
Customer service was crap and I will never do business in PepBoys again. Stay away if you value your vehicle. They are in it for the money. Not customer service.
I was quoted over $200.00 for a simple plug and wire change. Mechanic said that is what the book they charge by said was normal charge. He said it seemed a little hi and I could get a discount of some sort if I wanted them to do it. I did it myself in less than 20 minutes because all 4 plugs are right on top and extremely easy to access. Wires were $30.00 and plugs were less than $10.00 shouldn't have been any where near $200 for this service.
I won't be back.