Ashley Furniture Complaint - I Hate Ashley Furniture, Macon, GA!! Run!!!
MACON, GEORGIA -- On Saturday, May 17, 2008, I ordered a sofa and chaise from Ashley’s. I told the salesperson specifically where I was going to place each item. In addition, I showed a picture of my living room layout from my iPhone. The sales agent assured my parents and I it would work in my living room. On Friday, May 23, 2008, approximately 2:17pm, the delivery guys arrived. When I saw the chaise, I immediately stopped them; the arm was on the wrong side of the chaise. The arm rest was on the left side when I needed it to be on the right. We tried to rearrange the furniture to no avail. While on hold for the store manager, my co-worker walked in and the delivery men told him what happened and they tried to come up with a solution. I instructed the delivery guys to move the furniture out. The store manager, came to the phone and I told him I had a problem with the furniture not being to my satisfaction; so I told the delivery guys to take the furniture back to the store. Sherron thought I threaten the guys and I told him I instructed them to take the furniture, not threaten. I explained in detail why I was sending the furniture back and wanted a refund. He said he wasn’t going to refund the money but will offer me a store credit.
I told him I didn’t like to be pigeon hold to one store. He stated he wouldn’t refund my money and he would drop the furniture off in my front yard and leave it. I asked, you would just come to my house and drop the furniture off without my consent? He laughed and said no, they would at least call first before delivery. I asked to speak with upper management and he stated he is management. He said the store is privately owned and the owner hired him. The owner only comes once a year, if that and it’s their policy not to give refunds. Sherron stated he had an email address to contact someone higher but he didn't know what it was.
I said do you want to go to court over this? He said other’s have tried and failed so good luck. Sherron hung up on me 3 times... I am a paralegal in the military and will try my best to get this store black balled as to no other military person can go to this store.