3 Peaks Resort Complaint - false advertising - lodging

Review by Anonymous on 2003-11-02
SOUTH LAKE TAHOE, CALIFORNIA -- I decided to take a nights lodging at this hotel based on what I saw on their webpage. I checked in, and from there it went downhill. As I walked to my room, there was what equated to a tailgate party going on in the parking lot. People cooking out by their vehicles, cases of beer on the ground, and loud music. I found my room by noting the room number scrawled on a piece of masking tape. Once inside, I noticed a serious slant in the floor. The room also had a musty smell. When I opened the curtain, my views of Lake Tahoe consisted of a road and a fence abutting another hotel. Finally I decided to see what was on television, and the remote was inoperative. At this point I decided to check out. The clerk said their "system" was down, but he assured me the matter would be taken care of. At no time was a "no refund" policy mentioned. I was given the manager's name, checked into another hotel, and considered the matter close. Only later do I find out that all I was told were lies. I try calling the hotel, request the manager and he never calls back. After several attempts I do reach him but he is no help whatsoever. He refuses to give me a corporate number to contact. He does give me an email, which no one ever responds to. I contacted the Better Business Bureau and they can't reach them either. I'm working with my credit card company to stop payment, and the hotel has sent them erroneous info regarding my stay twice. The manager at the hotel did admit I was given an as yet to be remodeled room and that they are considered a 5 star resort. I disagree.
Comments:1 Replies - Latest reply on 2004-01-08
Posted by Anonymous on 2004-01-08:
I had a very similar experience with the Alaskan Samovar Inn in Anchorage. I have complained to the BBB in Anchorage and my credit card company and have not found adequate resolution and still working on it. This happened in the summer. When in Anchorage stay at a very reputable hotel.

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