Ultimate Fares Complaint - Fraudulent Charges; Dishonest Work Practices
BOCA RATON, FLORIDA -- I attempted to purchase tickets on the ultimate fares website, but the website showed "website error, please contact agent at 1-800 number". I called their website and the agent said they were experiencing very high volume and to keep refreshing my browser until I got a confirmation. I never did, the error message kept coming up, so I bought the tickets directly from the airline. Then, I check my email. Three reservations had been made. I called them back immediately and explained what had happened and my discussion with the agent re: refreshing my browser which resulted in many purchases of the same ticket and told them I didn't need any of the tickets, since I bought them from the airline directly. They charged me $50 a piece for the tickets and $24 a piece for an 'agent fee' which means talking to agent on the phone.
I challenged the fees on my credit card and they couldn't get UF to rescind their charges, so my cc company paid the $24 fees, but not the $50 fees. Now they hound me day and night, by phone, email and mail that they are going to charge me the full amount for all of the tickets, plus the $50 fee for each. Unbelievable. A total scam and dishonest business practice.