T-Mobile Complaint - Cellular Plus (T-Mobile Authorized dealer) doesn't honor written statement
ST. PETERSBURG, FLORIDA -- I have been a Verizon Wireless customer for four years, and switched to T-Mobile because I was intrigued by a deal the company was offering its new customers. I asked a representative to sign us up, on the condition that they will pay off the termination fee's. I came back to the kiosk two weeks later with my papers in hand expecting money back for the termination of my old service and was told that the manager Kurt is no longer with them and they cannot help me. I showed them a signed piece of paper from the manager and his assistant Steve that states they will pay for the terminated lines, but to no avail. I now stand to lose $525.00 in charges for canceling my cell phone service with Verizon.
The problem? I wasn't the one who cancelled it, T-Mobile was when they changed the service over and now because they are not honoring the signed agreement, I stand to lose money