Sonic Industries Complaint - Poor Customer Service
HOUSTON, TEXAS -- I have been to this particular Sonic drive in several times and each time I am met with poor customer's services ranging from delay of orders, others lanes served first even though they came later, to refusing to have manager speak to customer for specific complaints at time of service. This Sonic located on Hillcroft street, in Houston, Texas 77036 by the 59 Freeway. The most recent incident occurred on May 25, 2008 about 3 pm. I placed 4 drink orders ( tea and sonic blast ). Waited and waited, then I saw the next lane gotten his order even though he came later. I pushed the Red order button and waited, finally a lady ask what is my order after I make her aware of my concern. She then asked what is my order?? Duh, shouldn't that be on there screen, my car hasn't moved from the stall. More waiting time for another 5 minutes, car hop brought the drink orders, no telling which container for what flavor, unlabeled. I told her I waited a long time for the order and asked to speak to the manager. This unseasoned teenager dropped all my sugar packets on the ground and asked that I pay for the order and slapped the change on my hand. She told me the delay was because my order involved ice-cream and it take a long time. I asked her does that mean they have to milk the cow first!!!
What a bogus bucket full of ????. I told her I need to speak with the manager and she told me she is busy and walked off. I pushed the Red button and another person came on and told her I will need to speak with the manager, I was told I need to wait because WE are BUSY. I waited and waited with no response and I pushed the Red button again , the person told WE are BUSY and tell me "GOOD-BYE". I am furious at this point with such poor attitude from the car hop to the so call manager through the intercom. I drove around the drive through lane and parked, walk up to the front door and asked to have manager to speak to me. I waited another 10 minutes while their car hops go in and out of their door.
Finally, a lady came out and told me they are busy and not much they can do at this point. I told her I have a simple order of 2 drinks ( tea ) and 2 sonic icream blast ( which she admit only take less than 5 minutes to make ), yet, I waited more than 15 minutes for the order while others gotten theres. Again, she brushed me off simply because "WE are BUSY". I wanted to know her name and asked her several times and she walked back into the store seems unconcerned. I would like to know from the franchise owner a full explanation, and how does he want to have customer return to his business.