Pizza Hut Informative - Be A Doormat... Or Else!
Honestly, for a lot of what's posted on here, if these things had happened to me I'd be pissed too.
However, for issues such as Extra Cheese not being counted as a topping or a manager not yelling at other customers for you...we're really not allowed to do that.
Pizza Hut in general is very strict on these matters, and the employees often have absolutely no wiggle room on their policies.
I often work phones, and let me say; people are very misunderstanding when giving orders over the phone.
They can't see that you're working hard to get this POS computer system (MS DOS, in all honesty) up and working like it was a moment ago. If it doesn't accept your extra cheese as a topping, I'm really very sorry, but I can't re-program the system and it won't let me place your order w/o those other toppings and/or charging you an extra $1.50 for freakin' cheese.
It's ridiculous, yes. But can I change it? No. So please don't yell my ear off over the phone about it, it's really very rude. Especially considering that I rely on this job and am trying very hard to be polite to you.
Some people don't know how to treat others with respect; trust me, I get plenty of belligerent individuals for customers (as do my co-workers). This is why I do my best to treat each customer as an individual. I'm not about to treat table A1 like crap because a kid at D3 kicked me. I, in turn, would like this same respect.
If your daughter brought home bad grades, your bf broke up with you, your husband didn't do the dishes, or woofie just ran away; I'm really very sorry to hear that and I'll try to cheer you up. But please, do not mistreat your server because of something that's going on in your personal life!
My dad's in the hospital right now, but I still come out to every table and answer every phone with that Barbie-brand smile plastered on my face. Why can't I get that back?
It's called "Customer Service", not "Server Abuse".
It takes about 15 minutes to make a pizza that is cooked properly. I would never serve you something I knew to be cooked for less or to be left out as it would probably give you food poisoning.
For those with little ones that don't like to sit still I recommend carry out or asking your server for some crayons and a coloring mat (often we have them but they're low so we don't usually bring them out. If you asked your server, you could probably get them (if, of course, they're in stock)). I am VERY sorry there were no booster seats available, I've never seen a Pizza Hut in MI without them, but I'm sure it probably happens now and then. I watched my little cousins on a daily basis for about two years (which included taking them out to eat) so I know how difficult of a situation that can create.
I very much hope that you'll give perhaps another Pizza Hut store near you a chance!!! ^_^
Thank you for your time!