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Hotwire Complaint - Woe Be the Traveler Who Presses the Wrong Key - Airline Tickets
Airline Tickets - Complaint
We travel quite a bit and have used Hotwire several times with good results. BUT NEVER AGAIN. If you make a mistake and IMMEDIATELY call their customer service for a correction you will have to wait up to 72 hours for a reply.
We booked a flight with Hotwire to San Juan, PR. They booked us with American Airlines going down and with Delta Coming Back.
To make a long story short, even though we immediately called to correct our mistake they were going to Charge us $150 per ticket for a return flight change plus another $150 for airfare changes. WE TOLD THEM YOU'VE LOST A CUSTOMER. We let them keep the #$#$** tickets and booked our own return flight direct with Delta for $121.40 each for a savings of approximately $179.00 per ticket X 2 = $358.00
Poor ... Poor ... Poor ... Service when needed. Plus big loss of money for making corrections.
We booked a flight with Hotwire to San Juan, PR. They booked us with American Airlines going down and with Delta Coming Back.
To make a long story short, even though we immediately called to correct our mistake they were going to Charge us $150 per ticket for a return flight change plus another $150 for airfare changes. WE TOLD THEM YOU'VE LOST A CUSTOMER. We let them keep the #$#$** tickets and booked our own return flight direct with Delta for $121.40 each for a savings of approximately $179.00 per ticket X 2 = $358.00
Poor ... Poor ... Poor ... Service when needed. Plus big loss of money for making corrections.
Comments:
Posted by Ghost of Doc J on 2008-05-26:
There are only three ways to discount a good or service and still make a profit: 1) obtain the good or service at a lower 'wholesale' cost, 2) obtain the good or service at market cost and cut the expense of selling, 3) tilt the sale terms entirely in the seller's behalf and rig the dispute resolution in favor of the seller...the seller then passes on the illicit profits skinned from other customers to other customers. Number 3 is becoming SOP for many discounters.
Posted by Ponie on 2008-05-26:
Had you done research before the fact, rather than after, M3C users would have told you over and over again--don't make hotel/motel/airline reservations through a third party.
Posted by Ben There on 2008-05-28:
So what happened exactly? Were your original dates wrong? Most of those fees were airline penalties that the airline charges, not Priceline. Why do you feel that Priceline should eat all those costs because you made a mistake?
Also, if Delta direct was cheaper all along, why did you not buy from them in the first place?
Also, if Delta direct was cheaper all along, why did you not buy from them in the first place?
Posted by mOnIcA83 on 2008-05-31:
Why does this become the third parties' fault when you were the one who made the wrong booking??? If your definition of "immediately" is within 24 hours, you might still be able cancel the reservation and get a refund (exceptions for special/bargain fares and some airlines). Besides, Hotwire is following the airlines rules.Whether you book with HW or the airlines direct, same penalties will apply.
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