Hotwire Complaint - Woe Be the Traveler Who Presses the Wrong Key
We travel quite a bit and have used Hotwire several times with good results. BUT NEVER AGAIN. If you make a mistake and IMMEDIATELY call their customer service for a correction you will have to wait up to 72 hours for a reply.
We booked a flight with Hotwire to San Juan, PR. They booked us with American Airlines going down and with Delta Coming Back.
To make a long story short, even though we immediately called to correct our mistake they were going to Charge us $150 per ticket for a return flight change plus another $150 for airfare changes. WE TOLD THEM YOU'VE LOST A CUSTOMER. We let them keep the #$#$** tickets and booked our own return flight direct with Delta for $121.40 each for a savings of approximately $179.00 per ticket X 2 = $358.00
Poor ... Poor ... Poor ... Service when needed. Plus big loss of money for making corrections.