Ecost.com Complaint - Ecost Throws Away Good Customer
BELLEVUE, WASHINGTON -- I PURCHASED thousands of dollars of things from this company over the past 2 years. I received a GPS unit with a auto charger defective and asked for the replacement of just this part. After 2 months of waiting and multiple calls and emails they finally said they could not get it. In the mean time, I ordered a replacement at my expense from the company, so what they said is a lie. So I asked for a $25 credit and I would get my own. They would rather lose my business than part with $25, so now they lost potentially hundreds of dollars of profit from me. I have been in another business for over 35 years and if I treated my customers like that I would be out of business.
DO NOT BUY FROM THEM - IF EVERYTHING IS PERFECT, YOU MIGHT BE OK, BUT IF YOU HAVE A PROBLEM, FORGET IT!!!