Air France Informative - Air France Connection Mess
SEATTLE, WASHINGTON -- I had a flight from Seattle-Paris-Delhi. I had 2:30 hours for transit. The fact that Air France was willing to put me on connecting flights so close together, I am sure they have confidence in their arrival times. Bottom line, I missed the connection. They asked me to wait 24 hours in Paris. They made no effort to accommodate me. I had to escalate the issue to supervisor before anyone would even listen to me. After several hours, they finally put me on a flight to Munich and then to Delhi. Only 12 hours late.
My return flight was Delhi-Mumbai-Paris-Seatle. I missed my connection in Mumbai even though I had 5:30 hours between the two flights. Air France refused to accommodate me at all saying that Delhi-Mumbai is operated by Air India. Why is Air France selling me tickets for Air India if they are not willing to own up the responsibility. Air India was nice enough to put me on a later flight, provided Air France endorsed the ticket. The fact that Air France does not care about its customer and just wants to take the money without providing quality service, they refused to endorse the ticket. Again, Air India stepped in and provided me with a hotel until I could be "accommodated" in the next flight on Air France. Next day they asked me to pay $200 for rebooking the flight which I missed for no fault of mine and Air France was the one which provided me with the connection. Also, I had special dietary requirement in the flight which they did not take care of