Alaskan Airlines Compliment - Helpful, Efficient Customer Service During A Medical Emergency
SEATTLE, WASHINGTON -- I recently went into preterm labor during a trip to Seattle, and once my condition stabilized my husband and I needed to cut our trip short and fly home ASAP, flying out of Seattle instead of Portland as we had originally planned. When my husband called Alaskan Air customer service, he was put through to a person almost immediately, which in itself is unheard of at an airline these days. They were extremely helpful about changing our flight, and due to the medical emergency they cut our change fee in half, to $100 total for both of us. (This is in contrast to Hertz rent-a-car, which wanted to charge us $380 to return our car in Seattle, and who wouldn't budge.)
We were very impressed with how they handled the situation, and wouldn't hesitate to fly this airline again.