E-trade Complaint - Poor Customer Service Re: Withdrawal Policies And Procedures - Customer Service - Withdrawal Policies

Posted by NRussell88 on 2008-09-24:

Call the Office of Thrift Supervision and file a complaint. They told me they have not heard too many complaints filed with them. I told them about all the online reviews and she said to have everyone start calling them. They can assist in resolving our issues and they could alterantely close this bank down for good.

Posted by DynamicD on 2013-04-27:

Heavy on lawyers, light on customer service.

Good luck getting any money OUT of an eTrade account and to your heirs should you pass away. I was in a Domestic Partnership and it was easier to stop life support when he was terminal than it has been to get the stock options from eTrade. So far, I have had to get a notary signature, gold Medallion signature, fill out multiple forms, sit on hold only to talk to someone in a foreign country who I can barely understand, pay for and consult two attorneys and because they claim they never got his faxes to put his eTrade account in our trust, I now have to go to Probate. I am the Beneficiary on his Will, I am the Beneficiary on his Trust, I was his Durable Power of Attorney for Healthcare Decisions and we signed an Affidavit with his company that we were in a Domestic Partnership (28 years). Good luck for those of you in Domestic Partnerships, you will be discriminated against and NOT treated equal to a married couple.

When Corporations create an account for an employee for stock options, it should be automatic that a Beneficiary form goes out to that employee, like with Life Insurance Accounts and 401 Accounts. Not the case with eTrade.

Cancer killed my soulmate and eTrade is another cancer in my life.