LG USA and Circuit City Complaint - LG shipping their poorly produced goods into the USA
CHICAGO, ILLINOIS -- A TV, or refrigerator are what the govt calls durable goods. Definition of a durable good from Wikipedia are: durable good or a hard good is a good which does not quickly wear out, or more specifically, it yields services or utility over time rather than being completely used up when used once.
Examples of durable goods include cars, appliances, business equipment, electronic equipment, home furnishings and fixtures, houseware and accessories, photographic equipment, recreational goods, sporting goods, toys and games.
We purchased a 42' plasma TV in October 2006. We picked up the TV towards the end of October and di not actually install the T.V till March 2007 after our living room was fully rehabbed. We bought the t.v that early because the sales person at Circuit City had lied and said it was once in a lifetime deal (when we went back less than 30 days later, they had dramatically reduced the t.v from a total of $1400 to about $11oo and would not adjust for price. So much for once in a lifetime deal).
About September 2007, the t.v started experiencing blackouts. You will be watching a show and the screen will turn all dark for a couple of seconds and come right back. We thought it was the cable company nad had several techs come in to no avail.
It was not until Dec 2007 that we learned it was an LG problem. Apparently this is quite common with the LG brand of Plasma T.Vs. The reviews online are horrible. We were horrified. We wished we had read the online reviews before making the purchase.
Online we read that a fuse will fix the problem so we went online toi try to order the fuse (no respectable company like Tweeter or ABT carries LG, I guess for good reason). We placed the order online and were told the fuse was on backorder.
After two months of waiting, we developed a problem with our High-speed internet which brought the cable company to our home again. We then sought the cable guys opinion. He apparently had heard of LG and their terrible problem. He told us to call circuit city and even the manufacturer, as this should still be under warranty, as this problem is more a manufacturing defect than anything else.
I called Circuit city at nauseaum. NO manager ever called me back. We tried LGusa. They were good to send out a tech. The tech came and ordered the products and also came again to install the product, but the T.V would not work. HE put a work order to have that accomplished and we thought everything was good.
LG then wanted a copy of the receipt. I did not keep a copy of the receipt as I did not envision anything happening to the T.V. The rep., Melida told me that without a receipt, there was nothing more she could do, and that she was going to close the case out at which time I informed her that I would be happy to sue her company and probably get a class action status for the case. I have an Attorney currently looking into this issue, but I was informed to also exercise all options pending the time a lawsuit maybe need to be filed.
I finally got a copy of my credit card statement and called LGusa. I got to speak to my friend Melinda again who was nice to inform me that they need the actual invoice and not the statement, which was not something she had informed me off in our last conversation.
As I am writing this review I called Circuit City again for a copy of my invoice. Like clockwork, I was able to get a manager this time on the phone after about two minutes, without having to spend 15 minutes of my life, which I was never going to get back. Apparently if you need a manager it is quite tricky at Circuit City, as they are always in conference calls. Maybe they need to spend less time on conference calls about useless strategies that is not helping their customers, but actually assisting the customer, maybe they will improve their bottom line.
Derek, the sales manager was able to inform me that circuit City is there 24 hours a day for me (yeah right). He told me for a simple thing like obtaining my receipt should not take anytime at all (as of this letter the whole process of obtaining my receipt has been 3 months). He said one of the sales girls should be able to fax me the receipt. And true to his word he passed me unto Jessie in customer service who promises me my receipt in 5-10 minutes. I have been writing this review for over 5 minutes, but the receipt is yet to arrive by fax, but then what is a couple if minutes amongst permanently lost customers. To think I have spent thousands of dollars at Circuit City.
I guess you all would have to wait to see what LG says. I am thinking it won't be pretty based on history. To think a co-worker told me not to buy their product due to another lemon product, this time a refrigerator.
As someone who abhors lawsuits, it seems the only way to be heard is if you are suing someone for some type of remedy. Our politicians have failed to hold these companies accountable (they probably finance their campaigns), but guess who votes?
I have sent both my congressman a letter as well as my State Senator, I shall keep you posted how well that goes.