Fifth Third Bank Complaint - Harassment
My husband and I are long term 5/3 customers. That may be coming to an end.
We have a car loan from 5/3. Payments are due the 17th of each month, with a 10-day grace period as required by law. Since our own checks arrive on the 20th, we pay within that 10 day window. We always pay on time and have never missed a payment.
Every month 5/3 phones us with an automated message that connects to a live person (from India) reminding us the payment is due on the 17th. We have explained the situation several times. The calls continue.
This month, on Memorial Day weekend, the payment had been made. Yet 5/3 phoned us 4 times on Saturday morning telling us the payment is due. They called between 9-12 a.m, waking up guests who had arrived at 2: 00 a.m. the night before. We then spent the day with cranky kids and elders who were too tired to attend a family function. I filled out an Internet form complaining and received a prompt standard reply.
Monday morning, on MEMORIAL DAY -- a National Holiday -- they phoned again at 10:30 a.m. We told them the payment had been made and not to call back. They phoned again on Tuesday, the 27, at 11:25 a.m. Their excuse was that our payment made on the 24th wouldn't be logged until Tuesday evening at midnight.
To say we are furious is an understatement. We will be contacting an attorney.
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