AT&T Mobility Complaint - Rebate Is A Hassle - Rebates
COLUMBUS, OHIO -- AT & T rebates are a joke. Nobody wants to accept them! I finally got a store to accept only if I used it to buy their own gift card. Don't understand any of it.
My recent HASSLE with AT & T this time was using the rebate on THEIR SITE! I had a 50.00 rebate. I thought I would just go on their site and use it there. I couldn't find anything for the exact price or I spent more and only owed 1.98 which I figured they could put on my bill.
I get an email for me to call them about it. No problem, I thought this way I can put the 1.98 on another card. NO NO doesn't work that way. Had to put the whole thing on my credit card. I said cancel it. So I just spent the 29.99 leaving me with what I thought would be 20.01 left on the card. Tried to put that on my bill to get rid of it. Wouldn't take it. After being transferred to numerous so called "experts" they tell me I only have 15.99 left on my card. I said I just activated it, only spent 29.99. (shipping was free, or so it said)Do the math!! I asked what the 4.02 was charged, NOBODY COULD TELL ME NOR COULD THEY TRANSFER ME TO SOMEBODY THAT COULD. They kept telling me "They were only customer service" What the heck does that mean????? I said transfer me to somebody that could answer my question, they said they couldn't!!
I could access my card and couldn't understand anything on it. Looked like when they were canceling my order they charged me for each transaction it took them to do it.
I think they give their employees classes on giving people the run around. I have never got a straight answer from them, and that's talking with a REAL PERSON. (when you finally get one)
So shame on me for renewing them. When contracts are up, (I have more than one) They're history!! I've finally had ENOUGH!