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Toastmaster Inc Complaint - Toastmaster toaster (lack of) customer service - Customer service
Complaint
ATLANTA, GEORGIA -- We purchased a Toastmaster toaster in October of 2007 and used it maybe six times before it quit working in April of 2008. This toaster was purchased for the kitchen at our church and was used to toast bagels purchased at the church Cafe on Sunday mornings, which was quite infrequently. I called Toastmaster customer service and was referred to another 800 number to call for return instructions. I was to mail the electric cord plug and a check for $7.50 to a third party, and they would (supposedly) send a replacement unit. After 4 weeks had passed, I got curious about where the replacement was, so I called the third party the was supposed to honor the warranty. I was told the unit was not being manufactured anymore and a replacement would be sent (different model/same function). When I asked the person on the phone if I would have been notified in any way by Salton, Inc., the parent company, I was told "probably not".
So I am left to assume that Salton, Inc. cashed my check and had no intention of letting me know that they couldn't replace the unit. I'm glad I called. Because of this experience, I will not be purchasing any appliance made by Salton, Inc.
So I am left to assume that Salton, Inc. cashed my check and had no intention of letting me know that they couldn't replace the unit. I'm glad I called. Because of this experience, I will not be purchasing any appliance made by Salton, Inc.
Comments:
Posted by KenPopcorn on 2008-05-27:
If they are replacing a defunct model with an equivalent replacement, what's the problem?
Posted by Ghost of Doc J on 2008-05-28:
Perhaps the original model was found to have defects, resulting in returns like this one? If so, the new model may work for years without problems. Take the replacement toaster and run!
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