Home Depot Informative - To Carpet Or Not - Through Home Depot Or Lowes???
OREGON -- Hi
Just wanted to say we feel very bad when we see yet another person troubled by Lowes or Home Depot. I have lived through it myself!
We are 20+ yr carpet installers, cleaners, wholesalers in Portland, Or. We used to work for both companies as sub contract installers. We fired both companies from us. Their delays, bad customer service & bad rate of pay to us keeps good guys like us from working for them.
FYI - We estimate we spend 2-3 hours waiting for them to "find" your carpet the day of the job. This is AFTER we called 3, 2 & then 1 day before to remind them! We have even called the day of & said "we will pick up at 9am- knowing we wouldn't be there until noon & STILL it's not ready at noon!!
When we sub'd for them we even faxed a copy of our pick up dates & still not ready for me!
With that in mind, I understand many people have to get product there because of finances. IF you do buy flooring there I URGE you to find an INDEPENDENT, LICENSED, Bonded installer (who uses a power stretcher) to install. Use the licensed installer NOT his hired hands left on the job alone. Pay him his due wages, (you got a deal at Lowes, didn't most of you?) This guy can & will work harder than anyone else, to do a good job on your project.
These stores pay the installers FIFTEEN + YEAR OLD RATES - can anyone live on this now? This is why many of you get a bad install on top of it! Adding insult to injury! They HAVE to throw it in to make their money. The stores need to stop making awful sales offers - just sell the product & pay decent guys to install.
The company that these big boxes hire have a CCB# but then the guys they hire don't "need" one (according to the law in many states) Most likely the installer doesn't have one & has only been "trained" by another installer in that company. Much of the time, No other schooling/training has been done.
I have fixed problem installs done by these guys. I see crooked seams, knee kicked only stretches, staples only, to hold stair carpet down & edges by hard surface areas. (no tack strip), pad that isn't laid in proper, etc...
Talk to the installers or their office manager & try to get a sense of his abilities, you can usually tell if they are idiots! Good office personnel should be able to give you good info.
A couple of other thoughts.
Are you the consumer being proactive?
Stop waiting for them to call you. Call the store the next afternoon & ASK who you can call to get the measurements.
When we worked for them, we always gave the consumer our phone number when we measured. Sorry, we aren't the norm. but it's because consumers want something for free or heavily discounted. So you get horrid customer service, etc...They can't pay for good installers.
Also with re: cleaning the carpets.
Imagine spilling something on your shirt. It goes all the way thru to your skin. Now take a damp sponge & wipe it. Now hang the shirt up to dry & wear the next day. Do you want to??
This is what you get with a Chem Dry service! You need to clean & rinse to remove it. Of course it will wick up. But NOT neccessary from the back of the carpet but from the bottom of the carpet FIBERS. Carpet Manufacturers state your carpet warranties will be voided if you use chem dry but that you have to use a truck mounted steam clean every 10-16 months to keep the warranty up.
Also - when we order carpet, the savings we get our clients for the carpet, pad & install ends up being like their price when they say - "carpet, install & free pad." Only with us you save enough on the carpet to afford BETTER pad & get a great installer to boot! NO FUSS NO MUSS! Also carpet arrives in 3-8 business days - average time is 6.
Last, don't buy polypropylene or olefin carpet BUY nylon carpet it lasts longer! Doesn't show wear paths like the other will. Except short tight looped Berber carpet is ok for olefin.
Well there is my 3 cents. Please feel free to write me if you have any further questions. REFUSE to pay RETAIL, PLEASE!
Hope anything I have said at least helps someone else from having these same problems!
[no solicitations please]
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