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OriginalKeyless.com Informative - Never Shipped Order But Charged Credit Card - Vehicle Keyless Entry Remote
Vehicle Keyless Entry Remote
PRESCOTT VALLEY, ARIZONA -- I ordered a vehicle keyless remote from OriginalKeyless.com on April 30th and a couple days later received payment confirmation via email. On their site they say that they send shipping information within 72 hours of payment receipt but 4 days later I had not received any information. I attempted to call the number on their site several times, (928) 772-3420, but just got an answering machine message instructing me to contact them via email. I sent them an email asking whether my order was shipped and requested the shipping information.
They informed me that my order was shipped and supplied me with its associated tracking information. I checked USPS' website using the tracking information supplied to me weekly only to find each time that OriginalKeyless had only informed USPS of the package but had not yet shipped it. Several weeks later and after several attempts to contact them later, I decided to check on the internet to see if others have had similar problems with the company. It turns out that many others have complained about OriginalKeyless.com scamming them by never delivering their order but claiming that it has been shipped.
In addition, they have unsatisfactory status with the Better Business Bureau for similar issues. After reading the abundance of complaints for OriginalKeyless and waiting over a month for my order, I became unoptimistic that my shipment will be sent and reversed the charge placed on my credit card. I do not recommend shopping at OriginalKeyless and wish that I had done more research before purchasing from them, it would have saved me a lot of time and effort.
They informed me that my order was shipped and supplied me with its associated tracking information. I checked USPS' website using the tracking information supplied to me weekly only to find each time that OriginalKeyless had only informed USPS of the package but had not yet shipped it. Several weeks later and after several attempts to contact them later, I decided to check on the internet to see if others have had similar problems with the company. It turns out that many others have complained about OriginalKeyless.com scamming them by never delivering their order but claiming that it has been shipped.
In addition, they have unsatisfactory status with the Better Business Bureau for similar issues. After reading the abundance of complaints for OriginalKeyless and waiting over a month for my order, I became unoptimistic that my shipment will be sent and reversed the charge placed on my credit card. I do not recommend shopping at OriginalKeyless and wish that I had done more research before purchasing from them, it would have saved me a lot of time and effort.
Comments:
Posted by tnchuck100 on 2008-05-27:
You did the right thing in disputing the charge with your credit card company. Next thing you need to do is build your paper trail. Keep all of the emails from them concerning this. Also, print out the USPS tracking information showing the item has not shipped. Be ready if/when they try to re-instate the charge.
Posted by Airy on 2008-07-29:
These people are running a scam. I wish I read the reviews before we dealt with originalkeyless.com.
We ordered the remote, the instruction were wrong, so we got the proper instructions from another source. The remote would not work so we returned it.
Our account has not been credited. We have sent at least 5 emails and have gotten no response from them.
The worst is that when you call them by phone, only an outgoing message answers and the system does not take messages. It just says to email the company. We have never been able to get a live person and have called several times.
I took up the matter with our credit card company, but we were past the limit to make a claim. Basically the company stole our money.
Absolutely a terrible company. They should be put out of business.
I complained to BBB, but who knows if they'll help. They seem to write letters, but that's about it.
We ordered the remote, the instruction were wrong, so we got the proper instructions from another source. The remote would not work so we returned it.
Our account has not been credited. We have sent at least 5 emails and have gotten no response from them.
The worst is that when you call them by phone, only an outgoing message answers and the system does not take messages. It just says to email the company. We have never been able to get a live person and have called several times.
I took up the matter with our credit card company, but we were past the limit to make a claim. Basically the company stole our money.
Absolutely a terrible company. They should be put out of business.
I complained to BBB, but who knows if they'll help. They seem to write letters, but that's about it.
Posted by schnidee on 2008-07-30:
You have to get the U.S. Postal Inspectors involved. This is a type of mail fraud. I complained to them and my order is being processed by Original Keyless.
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