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AutoMax Car Dealership I240 in OKC Informative - Bad Business Practices

Review by Jackteal on 2008-05-27
OKLAHOMA -- In researching, I see that we are not the only customers of I240 Automax that have been treated poorly. We went into the dealership after finding the car online we wanted, pre-owned. We both have credit issues, so figured it's best not to hope for much of a deal. We went to view a 2004 car, but was pushed into a 2006 car because "they" could get us a better deal. We signed papers and was told we could take the car home because, ask the manager said "We will make it work!" We left our agreed upon down payment and left. Three days later we get a call that there was trouble finding a bank to cover the loan. I again spoke to the manager and he said he would talk to the financial manager and get back to me...

Four days pass, nothing. Today, May 27, a call come in for us to come there and sign papers. We drove the car over and thought it was to finalize the loan, BUT once we got there, they tried to BLACKMAIL us into $2000.00 more of a down payment, on the spot!!! That's very bad business!! So, their words, promises, and even their handshakes are all just FAKE! We had to clear out the car and leave it there. These folks seem to keep repeating their mistakes and it does not even seem to bother them.

Whoever owns these business needs to clean house and put HONEST, TRUSTING and CAPABLE folks working at this site!!!
Company Response on 05/09/2011:
I am sorry for your frustration when you tried to buy a car from AutoMax Hyundai South. Having to return a vehicle that you have been driving and enjoying is very frustrating. As our manager said, we will always try to make it work for our customers. Our goal is to sell our vehicles, not get them back. Unfortunately, there are times when we are unable to secure financing for a customer, or as in your case, the lender requires additional money down before they will lend money on a particular deal. It was not blackmail, but rather a requirement of the lender. As for switching you from a 2004 to a 2006, lenders can be very hesitant to lend money on an older vehicle or one with higher miles as it will not hold its value for the life of the loan. If you have to finance a vehicle, you are often better off with a newer model. Again, I am sorry that we were unable to help you and did not explain well what was happening. Hopefully the information above will help you next time you are in the market for a vehicle.

Sincerely,
Michal Lusk
Customer Service Manager
Comments:7 Replies - Latest reply on 2009-01-29
Posted by Anonymous on 2008-05-28:
Ugh. Why do people always drive a car off a dealer's lot without having a signed and agreed to loan? If your credit is that bad, I would think that at the very least, you would want to know what the monthly loan payments are going to be so you can determine if they fit into your budget.
Posted by BobJohn on 2008-05-28:
You did exactly the right thing - give the car back instead of knuckling under. It only takes a few dealers like this to give the truly good ones a bad name. I agree with Robf too.
Posted by Anonymous on 2008-05-28:
The dealer was clearly trying to force the buyer to take the car, no matter how bad financially the deal would be for the customer. It's an old sales ploy to let a prospective customer take possession of an item. Once they do, the customer sees the item as 'theirs' and will do anything to keep it (including making bad loan arrangements). The poster went looking for a specific car, and was upsold into something they couldn't afford. This was a very helpful post.
Posted by Anonymous on 2008-05-28:
I agree you did the right thing leaving. Automax is a suckers game. Okay I always take it on the chin for posting the following but that's okay because it's very good advice.

Never ever borrow money for a depreciating asset. NEVER...EVER.
Posted by spankyfry3 on 2008-06-12:
Never again will I go to Automax. We were straight out lied to about a car having 10,000 miles left on the warranty. Turns out, it had zilch. Not to mention, I took the car back the next day to have them fix the radio. They kept it for 2 days, the radio wasn't fixed but the gas tank was nearly empty. It was full when I took it in. I have a feeling they siphoned the gas out to use for test drives since it seems their cars never have more than 1/8 of a tank. On the bright side, a complaint to the Better Business Bureau worked to some extent.
Posted by Jackteal on 2009-01-29:
Going to the BBB is not an option when you buy a used car...apparently there is NO LEMON LAWS in Oklahoma???
Posted by Jackteal on 2009-01-29:
robf..apparently you have never had the pleasure of dealing with crooks..they are everywhere. Yes, some of the normal american folks have credit issues, but that should not give these crooks a licenses to rip us off!! OK needs a better LEMON LAW on used cars.

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