Hotwire Complaint - God, Hotwire sucks: Charged me for NOTHING. No service provided. Can't get money back
Last Sunday, very early in the morning, I attempted to book a car rental through Hotwire from my hotel room in NC. At the end of the search, select, and provide credit card information sections, I pressed accept to complete the transaction and get my rental information. Instead, I received a notice informing me that the website was "unable to communicate" with their car-rental affiliates, was unable to process my request, and that I should start the process over in a few minutes. I did attempt several more times to book the car rental through them, and even switched computers once, thinking it might just be my mac laptop causing the problem, to no avail. Finally I gave up and booked the rental with another company.
Still, the next morning when I checked my bank account I found a charge pending for "Hotwire, Sales Final" in my bank account.. I called them. and talked to a very rude male customer "service" operator who basically said he'd never heard of such a thing and that he'd also never heard of a charge not being refunded due to company error. He assured me that the charge would disappear in a day or two. It's been three days and it's still on there.
I am now gearing up for war, but I would like to say to all who stumble across this review" DO NOT BOOK THROUGH HOTWIRE."
They truly are thieves. And, I found a better deal through Enterprise directly anyway.