Target Complaint - Return Policy
BEL AIR/ABINGDON, MARYLAND -- This occurred over a year ago, but the policy is still the same, and I feel I should be making sure everyone knows about this!
In March of 2006, my husband and I purchased new baby furniture from Target. We spent over 600.00. We painted the nursery and assembled the furniture. One week later I miscarried after a horrible auto accident. I was unable to have children after all was said and done. Needless to say, I could not even look at the nursery or the furniture after that.
My husband took the furniture apart and boxed it back up (we had the boxes still).
We had the receipt, but it had been over the time allotment.
When we took it back to Target to return it, we were told that since we could only exchange it for items from the baby department. I explained to the Manager that I was never going to be needing anything from the baby department since I was unable to have children now, he looked me straight in the eye and said to me. "Your personal problems are not my problem lady, you can only exchange in the baby department".
They gave us a phone number to call in case we didn't like that answer, the phone number was just a recording stating the return policy.
In the end it worked out because we donated the furniture to a family who could not afford any.
I was just aggravated because I realize that companies have to keep the numbers and the records straight and they can't change policies to suit every different customers needs. But to tell a woman who just lost any chance of ever having children again to go select 600.00 in merchandise from the baby department is just insensitive. They should have made an exception and allowed me to choose merchandise from another department.
The point is that even though every effort is made to keep to policy and therefore keep the numbers flowing correctly and the "MACHINE" that is Target running smoothly, the customers are still very much human and sometimes exceptions need to be made. BUYER BEWARE of that date on the receipt, after that date, your receipt isn't worth the paper it is printed on.
As much as I adore Target merchandise and love the uniqueness of some items and the reliability of others, I have not shopped at Target since, and I never will again.
In Target's defense, someone contacted me in 2007 about trying to make this right from the corporate offices, but it was too little too late, and I declined the offer.