Samsung Electronics Co., Ltd. Complaint - Parts/Repair - Refrigerator Rs2530b
I purchased a Samsung stainless steel side by side refrigerator in Oct/2006. It stopped working on Apr 18th, 2008 the appliance is out of warranty. Not every service co repairs Samsung appliances, I was told by the service provider that the control board failed and that is a common problem with these refrigerators. I spoke with Samsung's customer service dept on numerous occasions to no avail, fianlly I was connected to a supervisor who told me I had cancelled the repair request(not true) he assured me that he would personally handle the request and call me back(I'm still waiting) I called in 3 days later and got another supervisor she advised me the part was on order and she would get back with me for follow up, I never heard from her again, on May 27th I was connected to the executive customer service dept, I was told that I had cancelled the repair request and that someone tried to contact me on May 12th,(who is someone?)I do have voice mail! She went on to tell me that there were no notes showing I had spoke to any supervisors nor were there any supervisors by the names I had given her(I always take the names of the person I speak with as well as the time and date we spoke)and since I was not under warranty they could not replace the appliance and the part was on back order so there was nothing she could do but maybe email the parts dept regarding the back order. Here it is 41 days later and I am still without a working refrigerator or a call back. Maybe Mr. or Ms Someone will get back to me eventually..