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Thompson Toyota - Placerville, CA Complaint - Unprofessional Sales People

Review by pinsk on 2008-05-28
PLACERVILLE, CALIFORNIA -- After a call to the dealership, in which they quoted me a price, the salesman inflated the price with options that I had no interest in. He then brought in another salesperson, who dismissed one of the added options. I asked for a new quote and they gave me numbers which the 2nd salesman had no idea what they meant. Then they brought in a 3rd sales person who abruptly said I either take all the options or there was no deal. I walked out in disbelief the way the whole process worked. I believe that the people I was dealing with were actually mechanics (their nails had grease so obvious to my wife); that the dealership did not have any real salespeople.

I have not had a sales situation where the sales people had no interest in establishing a good customer rapport. Little did they know that I was also in the market for a Land Cruiser for my son. I would never deal with the likes of them and will relate this story to all my friends.The owner needs to address these issues.
Comments:1 Replies - Latest reply on 2009-05-11
Posted by Robert_Williamson on 2009-05-11:
I am truly sorry for your experience at Thompson’s Toyota. We have taken great measures to ensure everyone is treated in a professional and courteous manner. We have since implemented a “One Price – Best Price – Best Value” on all used cars. No more need to haggle over price, we have researched other vehicles like ours in a 150 mile radius and then value priced our vehicles below those at other dealerships. Not only will we be the lowest price, we will have the best service as well. It may be hard for you to believe this based on your experience and I understand this completely. I can only ask that you accept my sincere apology for what happened to you when you visited our dealership.

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