Mercantila Complaint - Beware superstore spawns of Mercantila
SAN FRANCISCO, CALIFORNIA -- Be aware superstore spawns of Mercantila . Mercantila is only a shell.
by stonedloveoh, May 28 '08
Mercantila is the parent company of pilates-exercise-direct dot com. PLEASE DO NOT BUY MERCANTILA
The website gives you the impression that they sell pilates equipments and accessories. In fact, they only provide a front or a website for you to place your orders. I was suspicious when I had to pay separate shippings per items in one order. Essentially, when you place your order, they in turn, order directly from the manufacturer; if you are lucky. Your item may be used. If the item is in good condition, how will you know if it's brand new?
When my PowerSystems EVA roller came, it was 12in, instead of 36in shown on the website, I wanted to return it. I was given two options:
1. Shipped the item back at my expense. I would only get back $4 from my (19.95 + 7 shipping = 26.95).
2. Destroy the product and they will refund me $9. After I recovered from my shock and confusion, I became indignant since the destruction of new item was wholly unnecessarily and unethical.
Also, the EVA roller was advertised as being on sale, a saving of $2.99. Fearing they've pulled the wools over my eyes, I went to PowerSystems directly and found out that the roller was already selling at 19.95.
My EVA roller came directly from PowerSystems. However, my order with PowerSystems was not billed in my name. It was billed to an employee and, not to the company, Mercantila or pilates-exercise-direct dot com. Therefore, I could not directly return to PowerSystems and be refunded.
I have also not received my STOTTS pilates DVDs, $30. My order status for shipment is unknown. Please note the roller came directly from PowerSystems and is perfectly new. I rated Product Selection poor because I have not yet received my DVDs. I have filed a charge dispute with AmericanExpress.
You are better off at amazon.com as a website centeralizing sellers and merchandises for you to search and buy. amazon has a reputable customer support.
Please be wary of superstore spawns of Mercantila. Their scam now is different speciality superstores to hide their bad reputation. If you've already order from them, when you receive your purchases, if the box didn't come from the manufacturer refuse to receive it, at least don't open it. Contact your credit card company. File a charge dispute. If you haven't receive your order, contact your credit card and cancel the charge. You will get a run around dealing with Mercantila