Cadillac Informative - Cadillac DTS
My 2007 DTS, with under 5000 miles, has suffered a dead battery three times. No satisfaction from Cadillac Customer service, I assure you. The sullen and rude district specialist says my problem is that I don't drive the car frequently enough. Mind you, it's kept in a heated garage. If I don't drive it for a week it won't start, and this, Cadillac asserts, is my problem. I'd advise all consumers to avoid this model because you will really want to avoid dealing with Cadillac customer service.
1) I should disconnect the battery if I'm not going to drive it for a week (Know where the battery is on this model? In a position that requires removing the back seat.)
2) The instruction manual I received when I bought the car disclosed this advice, therefore
3) There's nothing further they can or should do for me.
Think you've gone to the best in class when you've gone Cadillac? Think again. If the product defects don't infuriate you the customer service will.