Amtrak Complaint - A Travel Company Should Take Care Of Its Customers
SAN DIEGO, CALIFORNIA -- About the famous Amtrak:
We are a couple from Europe, travelling from San Diego to Los Angeles and then to Pomona. We already bought our Metrolink tickets for Pomona from San Diego station, so we’ll be ready to catch the line of 9:00 .
It happened about 7:30 last night, when a car hit the train. We were stack for two hours in the train. Finally we got to Los Angeles about 11:00 which means we lost our train to Pomona. We asked in the information what is going to be with us, as we lost the only train to Pomona and they answered that it was not their fault if we lost the train to Pomona. There obligation was to bring us to LA and that was it. We said that we are foreigners, we don’t know anybody to help us, and is not our fault for this delay and loose the only means of transportation to Pomona. You know what? They just show us the place to get a bus for Pomona.
We told them that even if we go by bus, there is no one to pick us up from the station, as the shuttle do not work after 11:00. They answered they don’t have any obligation to bring us to our hotel.
We travelled for two hours and finally we got to the Pomona Bus Station. We were left there for one hour, all alone, cold, hungry, despair and afraid as we are foreigners in a frightful dark unknown place, because some idiot wanted to bit the train.
Please tell me, is that fair? Who can trust the Amtrak again?
The company should take care of its passengers and especially for something that it wasn’t our fault.
I will never travel with Amtrak, because they are very cruel and have a bad behavior to their customers.