T-Mobile Complaint - Unbelieveable Charges, Won't Work With Consumer
TAMPA, FLORIDA -- I just wanted to come in and rant today about two companies who are seriously hurting us. One is just because they are rude and money hungry...which is not T-Mobile, saying that about them would be a compliment.
My husband and I have had T-Mobile service for a very long time. We had always liked them and were pleased with their customer service and ease of use...
All of that ended recently. My husband was given a cell to use for work purposes ( also through T- Mobile...he is in the military and is active duty and frequently away from home). I got a big 8X 11 envelope in the mail and thought that it was a copy of his military phone contract. WRONG. We decided to get a phone back in November for our 15 year old daughter, because we were not using our minutes on our plan and that way she could get in touch with one of us if she needed a ride home, etc. Everything was fine and good until the end of March ( April bill)... What was in that 8 X 11 envelope was my T-Mobile bill for the month of March.
It was 149 pages long and the entire bill was almost nothing but two things...Incoming text messages to my daughter's phone and others marked outgoing "Yahoo Messenger" ( Some 3000+ incoming texts and several hundred "Yahoo Messenger" texts). My daughter had the phone for many months and never did she actually text anyone. Maybe here or there ( say 6 or so a month and I had no problem with paying 90 cents for a few text messages). The text messages on my previous bills always had an actual phone number saying where the text message originated from. These only say 4704 no number. Well my bill went from $84 and change to $974.14.
I called T-Mobile about this and they said this to me...That if I was a responsible parent I would have bought a text messaging plan for my daughter for an additional $20 a month and I wouldn't have got those charges, and I thought that what was equally interesting is the fact that some of these text messages were being sent 3 sometimes 4 a minute to my daughter's phone while she was in school ( and had the phone shut off according to school regulations) and some like that were at 3 am in the morning, when she was sound asleep.
My husband who as I said is in the military went to a nearby T-Mobile office and told them about the bill and had them bring it up, and they really offered no respite. So although he is away from home ( and the phone plan is in his name alone), I call them and I get to talk to a fairly decent woman named Lizzie who tells me to do this. I told her if there was nothing that we could do, I would be willing to pay the bill although I dispute the charges ( and all they would have had to do is take a look at our prior usage to know that this isn't right and they should have contacted us or notified us in some way of the suspicious activity), but that since this was an extremely large amount of money, I would have to have it broken down into about 10 payments on top of my regular monthly bill. We went to the T-Mobile office, paid our normal monthly bill and the first of what we had broken down of the $974 into ten payments. The following day they called my husbands phone demanding that he pay the balance in full. He said that he could not do that.
He talked to T-Mobile Financial. They told him they wanted half right then and there and the other half within the week. He said that he couldn't do that either, and they shut off all the phones. He went to his command, and we have come up with this. We Pay T-Mobile on OUR terms...we save all receipts and should they turn us over to a collection agency with all kinds of fees attached ( not that the $974 isn't bad enough) we show our receipts that we paid them. We then let them take us to court if they so wish, and guess what? We will win. It wasn't that we didn't want to pay the extraordinary fees for very disputable charges, they just refused to even try to work with us. We have every intention of making good on the bill.
I'd like to hear from other who have had similar experiences.
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