Avon Products Complaint - Avon Has No Customer Service - Non-existent Customer Service

Posted by Anonymous on 2008-05-30:

Perhaps Avon needs to return to its roots? When their overpriced (IMHO) stuff was hawked by the neighbor ladies, purchasers knew whose doorbell to ring when there was a quality issue. (I remember 'Blue Blazer' cologne for boys...think roadkill with a urinal cake in its mouth.)

Posted by madconsumer on 2008-05-30:

avon is no longer what it was once.

Posted by woodsk1 on 2008-05-30:

have to agree- Had a tube of face cleaner break at the bottom while travelling. They wanted me to package the tube and mail it back to them before they woukld refund my 5.00 Did not order again.....

Posted by MyDogsMom on 2008-05-31:

You really should get an Avon lady. Yes....they are still around and speaking from personal experience, my Avon lady goes the extra mile for me. I get my order correctly in a timely manner all the time. She helps me find the products I need and even gives me freebies and samples all the time. Finding a rep is easy here: http://shop.avon.com/shop/find_a_rep.asp

I hope this helps.
Mom

Posted by Anonymous on 2008-12-17:

In response to AlleyS they should refund your money if you have a complaint. You don't even understand the insane mark-up Avon applies to it's products. Avon should refund the money to the loyal customers based on there word. We are pushed to do whatever it takes to make our customers happy, why shouldn't it apply to the company that is pushing it on there represenatives. You want to see poor practices, become a rep.

Posted by jktshff1 on 2008-12-18:

In response to Sharihh...You need to send the product back for a refund.
Their customer's "word" yea right, that meant something years ago.

Posted by Anonymous on 2008-12-21:

to jktshff1, I stated to the LOYAL customers. the one's who have been customers of Avon's for a long time with a good track record... LOYAL. missed the key word there.

Posted by jktshff1 on 2008-12-21:

Maybe the Avon Rep (who knows and trusts their loyal customer) could reimburse them out of their pocket, and have Avon reimburse them when they return it, but I just can't see any retail company refunding anything without getting the product back first.
Loyal folks will stab ya in the back also.

Posted by treym on 2011-01-31:

"Their customer's "word" yea right, that meant something years ago"

Just like how Avon was a trusted company once upon a time. It goes both ways, Avon has lost its way and will lose customers based upon how they treat them.

Posted by Augustus2099 on 2011-03-09:

Blue blazer huh Wow If I want to smell like roadkill I would go roll in it.