Toys R Us Informative - Horrible Experience With Support
THE WOODLANDS, TEXAS -- We bought a kids car costing $299.00. We also paid $39.99 for a year services. We had an issue with the car about 4 months ago. Toys R Us asked us to take the car to a 3rd party service provider. Though this provider was about 60 miles from our location, we went and dropped it.
The service location called after few weeks saying that they couldn't repair it and it should be fixed only by the manufacturer. They asked us to take the car back with out any resolution.
After a lot of phone calls and in store meetings with Toys r Us, they finally gave us another number (manufacturer), who is supposed to service the car. This company doesn't have a service center in Houston and has no partners who can fix the car.
Now we are in a situation where no one has the capabilities to fix the car and no one is willing to give the refund. When ever we call Toys R Us or the manufacturer, their constant answer is to blame the other party and not help in resolve the issue.
We told Toys R Us that it is their responsibility to fix it as we bought the car & the extended warranty from them. They seem to think that it is not their responsibility to fix but only to sell the extended warranty. The customer service representative and her manager are rude and completely unwilling to help us. I learned my lesson never to buy anything from them again.
If you think Toys R Us service is better than Walmart or Target, think again... At least Walmart and Target are much cheaper!