Orbitz Complaint - Lies - Flight Change
NEW YORK, NEW YORK -- Changing a flight with Orbitz was the most frustrating experience. All I needed was to move the flight one week later. I didn't have set times, I didn't have any airline or airport preferences, I didn't even have any price issues. All I wanted was to make sure it was a non-stop flight... at whatever the cost, it didn't matter. Simple.
I am a generally easy going person, but after being placed on hold every 5 minutes and being told over and over that "unfortunately for you" there were no non-stop flights (I knew there were, I had checked the airline already... there were tons of non-stop flights from Orlando to New York and back again) and that they would have to place me on hold again, I was done.
It would be easier to just cancel the flight and rebook with the airline itself (minus the cancellation fees and plus the difference in flight prices, which was actually cheaper at the airline than what Orbitz ended up charging me). But I didn't want to do that. The credit would be under my niece's name and that would cause all kinds of problems. But dealing with Orbitz was becoming a lesson in futility. So I decided to just cancel the flight.
Well, when I asked to cancel the flight, a new non-stop flight for the exact days that I had originally hoped for, miraculously appeared. They had been lying to me for an hour! I knew they were lying and gave them all kinds of room with dates/airports/etc but it wasn't until I was going to scrap the whole thing that they did what they could have done an hour before... give me the flight that was right there on their screen from the beginning. That's completely unnecessary.
Never Again. I will not use Orbitz again. I will make sure that the companies I work for and projects I do are not booked with them. I will make sure that none of my friends or family books with them. It's not about ego... it's about policies that cause their customers to lose time, money, and peace of mind (I can deal with losing two out of the three, but not all three... Come on, that's seriously bad business). To top that off, they obviously promote dishonest customer service... flat out lies. How do you trust a company with policies like that? You just don't.
Luckily, there are a whole lot of other agents to choose from... so I don't have to (not cheaptickets either-I think they're the same company). Sacrificing my time and peace of mind is not worth the baited couple of dollars!