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La Salsa In The District At Green Valley Complaint - Poor Customer Service, And Badly Prepared Meals

Review by Customer Service Connoisseur on 2008-05-30
HENDERSON, NEVADA -- I took a couple of friends and my daughter to La Salsa in the District at Green Valley tonight for dinner and to have a drink. I was very surprised first of the set up, I was sure I had visited a La Salsa before Downtown, that was a full service restaurant. I walked up to the counter and ordered a Taquito and Carnitas Quesadilla Platter. My daughter asked if the meal came with a drink and was told yes, so I attempted to order a margarita and was told I had to order alcohol at the other side of the counter. I asked for my cup for the drink that came with the meal, and was told I didn't order a drink, so I ordered my daughters coke and proceeded to the bar to put in my drink order. The female was kind, patient, and knowledgeable about her area, I ordered a margarita, and was served with a smile, so much so that I actually tipped her.

I then start to go outside to put my drink down as the beeper is flashing telling me my order was up. I go back to the front register, where Juan is working and hand him my flashing beeper, he looks at it then at my hands and ask did you already pick up your food. I tell him no, the beeper just started going off and that I brought it directly to him. Juan looks at my table, just outside the door and ask the cook where my order is, when they tell him they put it over at the bar where I was getting my drink order, instead of just getting it and handing it to me, Juan points toward the bar, and says oh, it's over there where you were standing. At this point I am aggravated, and can only hope the drink makes up for the bad customer service. I get to the table and start handing out plates, first thing I noticed was the steak was burned, the tacquitas were dark and barely contained meat.

My quesadilla was very well stuffed with cheese, however the meat was just on the inside, surrounded by the cheese, leaving the outside of it dry and empty. I am very disappointed in this restaurant and will not be visiting it again, nor will I take anyone to it.
Comments:1 Replies - Latest reply on 2008-05-31
Posted by madconsumer on 2008-05-31:
sounds like it was a selfserve resturant.

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