Discount Tires 2Go.com Complaint - Tires - Van Tires
FULLERTON, CALIFORNIA -- I ordered tires online from Discount Tires 2Go on 05/04. On 05/09 I was informed by Andy the tires I ordered were on back order. An alternative tire was selected and ordered on 05/09 and I was told by Andy they would ship right away.
On 05/12 I talked to Andy and then Lonnie (Tire Manager?) who gave me an invoice number to track the package through UPS. On 05/14 the invoice number I received did not show any tires shipped through the UPS Tracking System.
I again talked to Andy on 05/14 and he stated he would cancel the order for the tires and not charge any fees. I also talked to Lonnie and he stated if the tires did not already ship he would cancel the order. I asked Lonnie for a cancellation number and he informed me he could not obtain that information. I thought this to be odd. I again reiterated to cancel the order and Lonnie stated he would if the tires did not already ship.
On 05/29 my credit card was charged $412 for the tires and they are currently being shipped to my address. Two weeks should have been plenty of time to cancel the order prior to shipment.
I believe Discount Tires 2Go and Lonnie the Tire Manager are being very deceptive therefore the reason for this post.
In the meantime I bought tires from www.tirerack.com with no problems and had them installed by one of the listed recommended installers. But now I have tires being shipped I do not need and will have to return them. My guess is Discount Tires 2Go will now try to charge me for the return and restocking which I believe I should not have to pay.