Planet Fitness Complaint - Nightmare With Membership Cancellation
FORT LAUDERDALE, FLORIDA -- Unless you are absolutely, positively, undoubtedly, 100% certain that Planet Fitness is the gym you would like to join, do not sign up for a membership with them.
To their credit, the gym is very comfortable and casual...the staff seemed reasonably friendly and it wasn't very congested, even during peak hours for most gyms.
My problem is trying to cancel my membership with them. Again, I like their gym, but since I'm now a group exercise instructor for one of their competitors, my money would best be spent elsewhere, especially during these harsh economic times.
I had signed up over the internet under a 1 year contract, and after the year I would be switched to a month-to-month status. My agreement also states that if I wish to end my contract prematurely, a $58 buy-out fee would be required. It states these terms clearly in the e-mail I was sent when I created my membership.
I stopped in the gym and inquired about canceling. I was simply handed a business card for ABCFinancial with an 800 number to call. Fair enough.
I called them and asked to cancel. I was told I would only be able to cancel if I had a medical reason, or if I was moving at least 25 miles away from any Planet Fitness location. Despite my objections and informing the operator of the terms I had agreed to, he told me there was nothing he could do and that I had to speak to club management.
I've been to the club at least 5 times, and have been told each time that the manager was unavailable, and that she was the one that could help me. The desk attendant had even suggested I just cancel the credit card I have my dues being withdrawn from. Sorry--not going to happen.
Out of curiosity, I called a different club and asked about the cancellation process.
"Oh, just come into the club and ask for a cancellation form."
"Perfect," I think to myself. I drive to the club and ask for the form. It's given to me, and it's simply a form that is mailed to ABCFinancial, requiring a medical reason or move of residence. Talk about grinding teeth...
I'm going to continue calling the club for the manager to finally settle this, and will begin disputing the charges through the credit card company.
I just don't know what the problem is...this is definitely not right!