Fedders Complaint - Room Air Conditoner - Poor Quailty - Fraudulent Warranty
Unfortunately for America, we live in an age where Government and Business can conduct fraud and theft without being held accountable. It is almost universal that manufacturers produces inferior products made with the cheapest materials and labor. This is then sold to the American public who then is at a total loss when trying to get the company to replace/repair the product. Consumer advocates and governmental agencies, who claim to be on the side of the consumer are impotent and incompetent at best. Companies, stores and businesses no longer care about the customer. You walk into Walmart, take an item to the register and you are confronted by a teenager who can not add, or he/she will inform you that they are closing their register because of a "break". Store employees count your change out, usually silently, to themselves and then just thrusts the money into your hand, where now you have to stand and recount the change. But it they are given a handful of change, they cry out "You expect me to count all that change?"
Recently we bought a Fedders room air conditioner (Model Number A3X05F2E-A / Serial No. CT 105216 085Y). Walmart (of Westminster, Carroll County, Maryland) did not have any in stock so we had to order it online through Walmart. We then had to go to the store and pick it up. This was an adventure all its own. Went to the back of the store where the item was to be picked up (at the counter where layaways used to be) and pushed the service button several times. Several employees came through and just kept on going until finally one of them was stopped and asked to help. We bought this at the end of March '08, but did not install it until the other night (May 27th). The little accordion style plastic curtain was to fit down through a series of metal tracks. It was so tight to start with and when trying to thread it through, the metal tracks just ripped the plastic curtain rendering it useless. We contacted Walmart and was kept on the phone for a half hour only to be told that they would not except it as a return since it was over 45 days since it was purchased. We bought it March 24, 2008 and called them about the problem on May 26 2008.
Next stop - placed a call to the number provided within the air conditioner, but was told that they no longer honor their warranty!!! But was told we could purchase the part for $18. 30 plus about $10.00 for shipping and handling. That is nearly $30.00 for a plastic part! The air conditioner itself was around $100.00. So we are paying nearly a third of the item's value (new).
This particular air conditioner is one of the most inferior designed products from a company that used to be proud of their name - Fedders. Of course, they don't care about you or me, they care only about how much they can steal from the economy. Unfortunately, craftsmanship, is a word that should be eliminated from our vocabulary, it certainly has been from practice! Customer satisfaction should also be done away with. Oh, yeah it already has - just visit your local Walmart!!!