The Simple Way To An A Complaint - Simple Way To An.... Empty Pocket - Poor Customer Care
Poor Customer Care - Complaint
SANTA BARBARA, CALIFORNIA -- 03/12/08 I called to purchase the product and was told that I would be responsible for the initial $9.99 shipping price and if I did not like it, I had 30 days from the time I received the product to return it and I would be responsible only for the cost of sending the product back and would not be charged for the cost of the product. I received the product on 03/18/08 and requested my RMA on 04/14/08. Shipped back on 04/18/08. I followed the return policy in 100% compliance yet there was a pending withdrawal of $64.74 from my account. I called the customer service line Jessica ext.391 and was told "I'm very sorry. I will forward this to corporate and you will receive a refund in 7-10 days." I told them it needed to be done immediately and they were not authorized to withdrawal any funds from my account.
Transaction expired and was not posted at that time. On 04/29/08, a $64.74 debit was taken from my account by them. On 05/02/08 I called CS Eric AP171 to find out why yet again they had charged my account. He informed me that a reversal was issued on 04/30/08 for the full amount. I filed a discrepancy with my bank and was issued a provisional credit. The refund finally posted 05/06/08 but was only for $63.77. This was $0.77 less than they withdrew. I had to call yet again to CS Harry ext369 to ask why they are still illegally holding my funds. I now have to wait an additional 3-5 days for my full refund. The 30 day "Risk free trial" is false advertising and illegal.
Resolution Sought: Simple Way is not customer friendly. They have there sights set on your money, not your child's education or needs. I would like an explanation of why they do not comply with their own policies, yet hold us to them to the letter. I would like the overdraft fee I incurred of $16.00 refunded due to their unexpected and unauthorized withdrawal. I would like them to audit their financial transactions and refund any monies due to customers who were short changed, no matter how small the amount.