24 Hour Fitness Complaint - Libel, Slander, Betrayal, Violated By Company, Sexual Harassment Ignored, Incompetent Management And Staff
24 Hour Fitness Company overall is horrible.-- I repeat- HORRIBLE. I worked for them for 4 years, tried to make it work out, tried to better the management system, and for those efforts, they have betrayed me, lied to me and violated me. I will NEVER forget how they treated me, after I was such a loyal, hard working honest, direct, and dedicated employee, constantly adapting to every "new" manager's demands like every 6 months and pressures and addressing issues as they were.
They claim they are "customer-driven". This is absolutely false. Ultimately, they are Not customer driven until they get the money from you.
"Customer Driven" is just a new "Buzz word" to give mediocre managers the excuse to reinforce their sweatshop for their personal trainers, level the playing field for all trainers so that there are no "stars" in the show (the middle line of trainers get jealous if anyone outshines them in any way), and contain all of the problems in the gym that they really don't want to take responsibility for, although their rules that they don't even follow are posted on their walls in the gym.
I brought to the attention of my immediate supervisor in the "chain of command" about a guy not stopping asking me out and wanting to "talk about God" with me after his training sessions, and making continuous creepy comments such as "You make me want to please you" during our workout sessions.
After I had addressed this THREE times to my manager, he never did anything about it. I first called and specifically always ask for him to call me back (duh). He never did. So I approached him at work to warn him about it and connect with him, since he is "never accessible." All he could say was "In what context was it in when he said 'you make me want to please you'."
Nothing was done, again.
So I gave it one more try with him and basically told him that this individual needs to be reassigned. My supervisor told me "he would talk to his club manager about it" and "get back to me about it." He never did.
I then wrote a letter about all of this to his manager and at the end of the letter, it said to "please call me ASAP" as usual. This guy never called me!
I finally had to contact HR and only after 10 days of this, the day before I was supposed to train this creepy 55 year old man, HR finally reassigns this guy to someone else.
What a horrible experience.
But that is not all about how bad this company is and how much they lie to their employees and the public about their empty promises and selected people that they like to be with based on their screwy company ways and office politics, listening to all the B.S. and the wrong people.
When management asks for your side of the story for anything, they really don't listen to it. They also hand it over to HR to do their "dirty work" for them. HR claims they are doing an "investigation", but rather, it is really an INTERROGATION. This is where they basically don't listen to you as they promised they would, berate you, and bully you into saying what they want to hear, not really your true and authentic side of the story. They really don't want to hear hear your side of the story regarding being ganged up on, they ultimately just do what they want with you depending on the politics at that time and what mediocre trainers and managers and somewhat - good trainers want --t he undercurrent.
While you are in the middle of trying to explain things to them, they cut you off, verbally abuse you, spin your words, and treat you like dirt.
They violate your rights as an employee, get rid of you with our without wrong reasons.
Management did not even have a club meeting for a total of NINE months.
And, my manager did not even honor his requirement of having his bimonthly meetings with me and other training staff.
Management wanted for me to sell and service clients like crazy, but when it came to giving me the actual sign in sheets as needed for clients to train with me in a timely manner, so that the system would run smoothly and professionally, they would completely deny their incompetence in not doing it, try to put blame on the trainer, and get angry and defensive for their own incompetence of the root of the problem- there not doing their job and openly communicating with their employees effectively and consistently.
General Rule of Thumb Here: Bottom Line: Don't support a shady business like this one. Don't work for a shady business like this one, where the majority is shady and not trustworthy.
Don't give them any of your energy or most of all, your money. That is what they ultimately want under their "customer service mask." For those of you who consider yourselves intelligent and worthy of people who really care, 24 Hour fitness is in no way for you.
There is no loyalty at 24 Hour Fitness.
Unfortunately, the majority at 24 Hour Fitness does not manage well, the trainers are mediocre, their caliber is so-so, and their attitudes towards good employees is horrific and betraying.
Management loves making 6 figures off of these trainers who get worked to death and are so underpaid for all the b.s. they have to put up with.