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FotoConnections Complaint - Consumers Be Aware Of Fotoconnections Scam!

Review by dilianas on 2008-06-02
I ordered a Canon SD1000 camera from FotoConnections. After I submitted my online order, I received a message to call and “confirm the order”. The sales representative I talked to tried to make me buy extra battery, memory, case etc. He finally gave up trying to sell me useless stuff, after I told him that I already have the same camera and whatever is supplied in the original Canon box is perfectly adequate .

I received the camera Friday - what a disappointment:

1) The camera did NOT arrive in it's original box. It arrived in a box sealed as it seems in someone’s basement.
2) The camera has marks and scratches - definitely not a new product supplied by Cannon.
Might be a refurbished item - and it would have been perfectly all right to sell, if you would have only advertised it as such and not as a new one.
3) There was no memory card in the package.

I tried to contact Customer support on number of occasions: called them twice – after being for 10-20 min on hold, I would eventually get disconnected. E-mailed them (twice) – no response.

I am planning to contact Consumer protection and post my review on every site linked to FotoConnections.

CONSUMERS BE AWARE OF FOTOCONNECTIONS SCAM!

Diliana Stoilova
Comments:1 Replies - Latest reply on 2008-06-02
Posted by Anonymous on 2008-06-02:
Before any more time passes, dispute the charge with your credit card company, then send them a written (not email) letter stating that the item is not as advertised and that you are returning it.

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