Pep Boys Complaint - Ordering A Part
LAS VEGAS, NEVADA -- On May 23, 2008, we went to Pep Boys located on Sahara Ave in Las Vegas NV (store # 0688) to order a fan motor for our car. We TOOK THE PART WITH US that we needed, so there would be no mistakes. We were told that it would be in the following day at 2p.m. Went up there on the 24th to pick up the part and IT WAS THE WRONG PART. Then got the store manager involved and got the correct part ordered, so we thought! Now it is June 2, 2008 and I still have no D**N part. It has not even been ordered. After NUMEROUS phone calls up there, we are getting no where. We phoned on Wednesday and was told it would be there on Monday...(today 6/2/08), and then again we phoned on Friday to make sure that everything was going as planned.
On Friday we were told that because we had only made a partial payment (because we paid for the 1st part that was ordered in full) then they could not order it until we payed the remaining balance, although on the 24th when ordering the correct part with the store manager, we were told that we could pay the remaining balance of $43 when we picked the part up. So, again, on Friday we had the store manager get on the phone and the part was guaranteed to be there on June 4, 2008, with $25 deducted from the remaining balance. So, here these a**holes have $73 of our money already, for the part they they ordered the 1st time and it was the WRONG part, although they had the part right in front of them so that wouldn't happen.
We called up there this morning (6/2/08) because on Friday the store manager stated that he would call us first thing this morning and let us know when the part would be in...no phone call, so we ended up calling, and low and behold the manager didn't come to work today! NOT F**KING SURPRISED. And, the person we did speak to, let us know that the part has not been ordered yet. So, explain to me how it takes 3-5 days to get the part that we need shipped to the store, and it is guaranteed to be there Wednesday and it is Monday and the part has not even been ordered yet! I guess that incompetence is what it takes to work at Pep Boys, and I will NEVER step back in that store, if it is the last f**king auto parts store on the face of the earth.
Also tried to call the corporate office, and couldn't get through, they kept reconnecting me to the Customer Service Hotline, to employees that can not even speak English, tried the CEO of the company Lawrence N Stevens, and he is not reachable either. Not surprised at all though. Apparently no one at this company knows what customer service is and doesn't even care, as long as they keep making the big bucks. So screw Pep Boys. They'll never get another penny of my money!
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