Chase Manhattan Bank Complaint - Poor Service While Being "Nickel And Dimed" To Death
CLEVELAND, OHIO -- I can't believe the incompetency and lack of service by the banking people at Chase. We needed to open up a new checking acct due to a move to another state. The local bank rep assured me that I would pay NO fees to transfer money online between my children's college bank accounts with Fifth Third and Penn National or with our money market checking at a brokerage house. With our old acct, we were never charged fees by any of these banks, not even by the brokerage house, and I was very clear that I wanted that kind of acct with Chase, as long as there were no fees. Does Chase provide this service?
Sure - but the rep neglected to mention that, unlike other banks, at Chase, it's $3 a pop! After filling out all the paperwork to transfer auto paycheck deposits, mortgage payments, and that kind of stuff, I look at my account online and I'm being charged $3 for every online transfer. So now I either have to pay about $30 a month for all the transfers I do or else I have to open a new acct at another bank and redo all the paperwork. So was the bank rep incompetent or did they just figure that once I had the account, I wouldn't go to the trouble of closing it? When I called Customer Service, instead of apologizing, she told me to read the fine print - that I was legally bound by the agreement.
Here's legally bound - Can you say, "Close my account." First thing tomorrow, I'm going to Fifth Third and opening an account where there are NO FEES!!!
Goodbye, Chase Manhattan.