Northwest Airlines Complaint - Not Dependable - Flight
INDIANAPOLIS, INDIANA -- On this date,June 1,2008 our daughter, and son,3 years old were to fly on Northwest at 8:15 this morning.We got up to go to airport at 4:00am and dropped them off for their flight,1 hour before time as requested these days.When her father and I returned home at 8:30 to Richmond, In. I received a phone call from our daughter that her flight had been cancelled and new flight not until 11:00 and a lay over in Minneapolis. I am very upset with with #1 this is not what she paid for,#2 she is ill with MS,#3 she was traveling alone with a 3 year old toddler. This is not right!!!! other flight should have been immediately scheduled for her with no lay over,she flies straight thru because of her illness and traveling alone with a toddler.Flight was checked before leaving house,nothing was posted of cancelled. I feel and believe she should be compensated for this terrible inconvenience by Northwest and Expedia.
These travel flights,delays and cancels must stop ,phone calls should be made to people so this does not happen. Our daughter and her health can't fly like this. She must be able to depend on her flights and what she pays for or fly with a more dependable company.Compensation to her, needs to be acceptable or my next step will be to contact the media to your practices with people who are depending on you during these times and how their illnesses and travel with toddlers is not even considered. Put yourselves in her position with an illness and a 3 year old toddler. She was to arrive home in Connecticut at 10:20 this am and now will not arrive home until 4:30pm. This is not RIGHT!
Concerned Mother and Grandmother
Latest on this is when she got to Minneapolis she had 30 minutes to catch next flight at the other end of terminal with a 3 year old toddler or she had to wait for next flight at 6:30.... this is totally unacceptable!!