DaimlerChrysler Complaint - defective paint - 1998 Sebring LXi defective paint
This is a partial letter I sent to Chrysler along with pictures and a copy of an estimate to repair visible damages:
The 1998 Sebring was a beautiful black car; however after five years, I am asked what happened to the paint. The paint is disappearing on the spoiler, trunk, quarter panels, hood top and the paint on the mirrors has dulled.
On or about Sept. 4, I took the car to the dealership. A lady in the body shop offered to submit a claim to Chrysler for the damaged paint and said she would get back to us within a week. After waiting about two weeks I called and was told they would get in touch with Chrysler and get back with us. We were offered $600 to repair the defective paint and had 90 days to decide. We would then have to have the car painted, take the car back to the dealer, they would then file the claim with Chrysler and we would have to wait for a check. They did not want to help get the proper paint job done. This offer would not even buy the supplies to do a quality paint job. We are not trying to get any money out of this; we only want the quality paint job we purchased with the car.
This is bad advertising for Chrysler. A lady at work told me she had thought about buying a Dodge, but changed her mind after seeing the paint disappear on my car. I know I would have second thoughts about buying a Chrysler car after seeing this. The car is dependable and must be fixed soon to avoid further damage.
A quality factory paint job should last ten years or longer, not five years and less. I believe that Chrysler should take action to correct this issue and not insult its customers with an offer like this. I know Chrysler had paint problems until 1997 and offered secret warranties to repaint vehicles up to seven years; you still have the problem in 1998.
I have an estimate of $2404 to repair the visible damage. This is not to actually repair the defective paint, as that would require completely stripping the car to the metal, because in all probability the rest of the car will suffer from disappearing paint in the future.