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Macaroni Grill Informative - Gift Certificate Error

Review by Greyhound mom on 2008-06-03
LANCASTER, PENNSYLVANIA -- Last Christmas I purchased my dad a gift certificate to Macaroni Grill in the amount of $35. When he visited in March 2008 (Lancaster. Pa) he attempted to pay the bill with it. I thought his bill seemed higher than it should have. Upon questioning the waitress, she said the certificate was only in the amount of $25, not $35. Luckily, my dad just happened to have saved his receipt where I paid or it would have been our word against theirs. I complained to the manager (who acted like we were bothering HIM), and he never gave us an explanation except to say the computer must have misread the amount. My dad, who works on computers, says that is BS: the card will either read properly or it will give an error. I mean, really, why didn't the card say the certificate was for $100 with that logic? I think they are running a scam.

Do you want to buy a gift card for a friend? Please think twice and get it for the Olive Garden or a steak house!
Comments:2 Replies - Latest reply on 2008-06-03
Posted by Crown Jules on 2008-06-03:
Was it the kind of gift card you buy at the restaurant for any amount? If so, the person who originally sold you the card probably accidentally keyed in the wrong amount. At least you had your receipt to show what the amount should have been. Are people not allowed to make mistakes in your world? Sheesh!
Posted by Anonymous on 2008-06-03:
Very helpful post! If the selling clerk entered the wrong amount ($25 instead of $35) when the card was sold the receipt would have been for $25. When the cashier swipes or enters the card, it reads the amount, which HAD to be $35. I agree with the OP. It may be innocent, but over-ringing the meal by $10 for every other customer would make a nice bonus. Thanks, poster, for pointing it out. Your dad is a wise man to keep the receipt with him!

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