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Leslie's Pools Complaint - Pool Care

Review by Roddie on 2008-06-03
HUNTSVILLE, ALABAMA -- I buy (or used to) buy my pool supplies from Leslie's. This summer I attempted to open my pool and in the past 4-5 weeks have purchased almost $400 of chemicals. Everything they have told me to buy, I've bought, everything they've told me to do, I've done. As of today 6/3/2008 my pool is in worse shape than when I started. I spoke with a Regional Manager yesterday who wanted to help make it right.

Of course they would not refund my money so she offered to give me a box of shock (12 pounds) and a 20% discount on all chemicals if I came into the store within the next 7 days. Today, I get a sales flier from Leslie's and ALL of their chemicals are on sale for 20% off until 6/15. So I was going to get whatever one else is getting.

Basically their "satisfaction guarantee" is a pound of shock. Don't use Leslie's.
Comments:2 Replies - Latest reply on 2008-10-20
Posted by cherpep on 2008-06-04:
Would that have been a good resolution before you knew the sale was open to everyone? If so, what's the difference?
Posted by ellloooboyyy on 2008-10-20:
If you really spent that much money on chemicals just to fix your pool and you didnt believe the sales associate why didnt you just read the intructions on the back label? I mean when i buy something i like to know how to use it. so if your too lazy to read the instructions how do you know if it wasnt the product that was defective but you?

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