Can Bank Of America Reverse A Legitimate Deposit And Then Charge Me Fees?
HOUSTON, TEXAS -- Hello, my name is Evelyn Segovia and I was writing you because I saw your article online. Here is my situation. About a week to two weeks ago, my husband and I received an economic stimulus check and we both endorsed the check and then deposited it via an ATM. The check cleared and we began spending it on necessities and a few other things that we had been wanting. Today, I looked online to see how much extra money I had (according to my records I should have had around 700.00) only to find that my account was overdrawn by $204.00. I looked at my transaction history to see that today, June 2nd my deposit of $900 was reversed. I could not believe this (nor could I begin to fathom why this would occur), so I called "Customer Service". This phone call was a big disappointment as I was only told, "I am sorry for the inconvenience. Due to the large number of people stealing from each other, we are forced to do occasional audits on ATM deposits.
If a check has a name that is not on the account, then the funds are removed from the account and a duplicate certified check is sent to the customer. You should wait for the check to come, and then take your husband into the nearest B of A with your I.D.'s and re-deposit the funds." I was completely flabbergasted as my husband has made bi-weekly deposits into my account (with his company check) for the past year via to the ATM. The justification seems sketchy at best. When I asked them what I was supposed to do to pay for my 4 month old child's formula or gas to go to work, the bank said that they don't have that answer. They also informed me that they did not know when I would receive the check. They said it was dependent on the United States Postal Service which tells me that they didn't even send the check certified so it could very easily get lost in the mail. To further my frustration, I am being charged a total of eight overdraft fees ($35 a piece) for transactions that posted after they took the money out of my account.
Again, I am shocked because it is due to their mishandling that I did not have the money in my account. Is this legal? What are my options? Can they be required to compensate me for the fact that I can not feed my children, put gas in my car or anything else for that matter? This isn't the first time something strange has happened. Deposits totaling more than $800 in the past year have randomly disappeared from my account. When confronted, their statement is simply the deposits were never made. When I had my employee go to the bank with receipts, they "apologized for the inconvenience" and issued the credits. What is going on? What can I do besides file a complaint with the BBB (already done)?
More Reviews on Bank of America: