Joystar Complaint - Not Honoring Contracts With Customers Because Of Independent Contractors
HUNTINGTON, INDIANA -- One of Joystar's "independent contractors" booked a family cruise for us. This contractor ran off with some deposit money from a few of the cabins booked. We were instructed by the cruise line to contact Joystar to resolve this. Joystar asked us to submit all documentation showing the deposits and bookings. One of their employees said they would take care of everything. They took care of everything alright. They refused to acknowledge those missing deposits. We have subsequently filed complaints to the Better Business Bureau and to Carnival. Joystar has responded with misleading and inaccurate information so their standing with the BBB and Carnival would not be affected. They have even made personal attacks against our character. I would never ever use this company for any travel bookings. The integrity of the company is not there when a situation arises in which you had no control over. They claim they are not responsible for their independent contractor then go on to say they were willing to relinquish their commissions.
If they were receiving a commission, does that not imply a relationship they are refusing to accept? Joystar treated our group with much disrespect. My recommendation is to not use them for your travel plans.