Joystar Complaint - Not Honoring Contracts With Customers Because Of Independent Contractors

Review by Nicker on 2008-06-04
HUNTINGTON, INDIANA -- One of Joystar's "independent contractors" booked a family cruise for us. This contractor ran off with some deposit money from a few of the cabins booked. We were instructed by the cruise line to contact Joystar to resolve this. Joystar asked us to submit all documentation showing the deposits and bookings. One of their employees said they would take care of everything. They took care of everything alright. They refused to acknowledge those missing deposits. We have subsequently filed complaints to the Better Business Bureau and to Carnival. Joystar has responded with misleading and inaccurate information so their standing with the BBB and Carnival would not be affected. They have even made personal attacks against our character. I would never ever use this company for any travel bookings. The integrity of the company is not there when a situation arises in which you had no control over. They claim they are not responsible for their independent contractor then go on to say they were willing to relinquish their commissions.

If they were receiving a commission, does that not imply a relationship they are refusing to accept? Joystar treated our group with much disrespect. My recommendation is to not use them for your travel plans.
Comments:2 Replies - Latest reply on 2008-06-04
Posted by Hugh_Jorgen on 2008-06-04:
It appears Joystar is just a company that signs up people that want to be travel agents and gives them some training and access to various booking engines.

I would think your best chance of success is going to be against the independent contractor that ran off with your money. This sounds like it might be a perfect case for your local small claims court. Good luck.

Posted by Anonymous on 2008-06-04:
The BBB is membership driven. I never expect a complaint to the BBB to go very far as they are often too willing to accept whatever explanation the member gives in a consumer dispute. In addition to considering a Small Claims case, you may want to try your state AG's consumer protection division with a complaint. It there are enough complains against Joystar, the AG can bar them from conducting business in your state. Very helpful review.

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