Geek Squad Complaint - Please Save Your Time And Money... Do Not Use Geek Squad!
NEWNAN, GEORGIA -- Went to use my computer one morning and it looked like it had crashed. It was only one year and nine months since we purchased it at Best Buy so naturally we decided to take it to Geek Squad for a diagnostic....BIG MISTAKE. Out machine was checked in and the cost of a basic diagnostic was $59.99. We agreed to this and were told we would be contacted in a few hours if anything else needed to be done. Never heard back from anyone. We called next day, were put on hold and finally hung after waiting. Gave them one more day to contact us, no one did so we called back. Were told it was still being tested and may be a virus, they would call back. No one ever called. We call back again and finally speak to someone who said it may be mother board and was still being tested they would let us know in a few hours. Again, never heard back.
We call next day. We are then told our computer has been shipped to Kentucky for further testing and that we would incur shipping charges for this. First of all, we NEVER authorized for our machine to be shipped anywhere. They argued and lied to us, insisting that we authorized this. After many days of escalations and headaches we finally get our computer back and are told it is the mother board. Of course, they wanted $600.00 plus to repair it. We, of course, said no way! Finally take the computer to a local private shop. I get the computer back the next day, completely fixed. All it was, was a memory stick has gone bad and was causing the computer to crash. They took the memory stick out, reloaded our programs and that was it. Cost us nearly nothing.
GEEK SQUAD IS ONE OF BIGGEST SCAMS OUT THERE. THEY ARE A BUNCH OF INCOMPETENT "OLD SCHOOL USED CAR SALESMAN". THE WORST SERVICE AND EXPERIENCE I HAVE HAD IN YEARS WITH ANY COMPANY.
I URGE YOU FOR YOUR OWN GOOD... DO NOT USE GEEK SQUAD!!!!