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Wholesale Furniture Brokers (GoWFB.com) Complaint - Utterly Incompetent & Completely Dishonest - Bedroom Furniture Set Purchase - Disaster!!!
Bedroom Furniture Set Purchase - Disaster!!! - Complaint
Unless you want to be frustrated (and possibly out more cash than you'd expected) do NOT buy anything from Wholesale Furniture Brokers. The company is completely incapable of fulfilling a delivery, but is all too happy to take your money (they are a middleman, so they just want that cash in hand, and will worry about the details later...maybe). But if you get frustrated after waiting MONTHS for your furniture and attempt to cancel the order, they'll pull out their standard contract, which guarantees that they will make money from you, regardless of whether they can deliver what you've paid for in a reasonable period of time.
MY EXPERIENCE
SEPT. 6 – Placed order; order history notes that “unit is on second floor, up stairs.” WFB informed me that item was back ordered at least 8 weeks. I said I would wait.
SEPT. 10 – WFB processed $379.80 as a deposit.
Dec. 11–I received from Wholesale Furniture Brokers stating that my bedroom set was ready to ship out in the next few days with the North American Van lines agent - Santini.
DEC. 12 – I e-mailed WFB to confirm that all parties had my phone number and to state that between Dec. 13 – 17 and Dec. 20-22, I would be unable to have furniture delivered; a Belinda confirmed that she’d make sure appropriate parties had my contact information.
DEC. 13 – WFB notified me that my order was “in transit,” my credit card had been debited $1519.20, and that the delivery agent would be in contact with me to make delivery arrangements.
DEC. 27 – Having not heard from any shipping agent reps, and having no success reaching shippers via phone, I called WFB and e-mailed an Alyssa there.
DEC. 27 – WFB notified me that my furniture had arrived at a “local agent,” which would notify me “shortly” to arrange delivery.
JAN. 4 – I was again unsuccessful trying to reach shippers on phone, so I called WFB and e-mailed a Caroline there. I explained that if this couldn’t be resolved I’d just cancel the order, as I needed bedroom furniture.
JAN.. 4 – STI Home Express sent an auto-email notification stating that a customer service rep would be contacting me within 24 hrs to set up delivery date.
JAN. 4 – I finally spoke to the shipping agent and learned that my dresser had been completely destroyed in transit. They told me that I should talk to WFB before making shipment arrangements.
JAN. 6 & 7 - WFB's owner, Sergei, called me and e-mailed me apologizing that he had “been away on vacation over Christmas” and would “get started on getting furniture delivered minus the [damaged] dresser.”
JAN. 7 – after calling a Belinda at the shipper, I e-mailed and called WFB with “I will be canceling this order” in subject line.
JAN. 8 – Sergei called me in the morning; I returned his call and sent him an e-mail regarding setting up delivery of damaged dresser.
JAN. 10 – called WFB and broker; e-mailed Sergei stating that if we could not arrange delivery of damaged dresser, I would cancel the entire order. I explained to Sergei that I preferred to have the entire set delivered at the same time as I did not want to have to stay home from work twice. Sergei stated that this would be too difficult, so I agreed to separate deliveries.
JAN. 11 – The bed, mirror and night table were delivered – minus the hardware necessary to put the bed together. (I wasn’t able to try to put the bed together for a week, though, as I had to JAN. 19 - I called WFB on my return to have the hardware delivered. The person I spoke to stated that they’d have it “FedExed right out.”
JAN. 22 – I got a call from Rizzon Furniture to confirm my address to mail the missing bed hardware.
JAN. 24 – I stayed home from work to have dresser delivered.
JAN. 24 @12 pm (Eastern time) – The shipper called to inform me that they “just realized” that I live on the second floor, and because they’d only sent one delivery person, they wouldn’t be able to make the delivery. I immediately called WFB to try to inform them that I couldn’t stay home from work for a third day and they’d have to somehow find/authorize another man to help getting furniture up stairs (I stated I’d even help except I’m very small and wouldn’t be a whole lot of help). WFB informed me that Sergei would get back to me.
JAN. 24 @3 pm – Sergei called me and claimed that they “didn’t realize” that I was on the second floor – despite the fact that a) the shipping agent told me that she had been given this information, but just hadn’t noticed it earlier, and b) “2nd floor” is clearly indicated in WFB’s customers files on me – and I also made this clear in more than one phone and e-mail exchange with both shippers and WFB. I informed Sergei that I was calling AmEx because I needed bedroom furniture and at this point, since they’d been able to fulfill the order, I’d be taking my business to a company that could.
UPSHOT: I am still contesting this issue with American Express. But in the meantime, WFB has returned the dresser to the manufacturer and is claiming that they are entitled to several hundred dollars in shipping fees and other "penalties." DON'T LET THIS HAPPEN TO YOU!
MY EXPERIENCE
SEPT. 6 – Placed order; order history notes that “unit is on second floor, up stairs.” WFB informed me that item was back ordered at least 8 weeks. I said I would wait.
SEPT. 10 – WFB processed $379.80 as a deposit.
Dec. 11–I received from Wholesale Furniture Brokers stating that my bedroom set was ready to ship out in the next few days with the North American Van lines agent - Santini.
DEC. 12 – I e-mailed WFB to confirm that all parties had my phone number and to state that between Dec. 13 – 17 and Dec. 20-22, I would be unable to have furniture delivered; a Belinda confirmed that she’d make sure appropriate parties had my contact information.
DEC. 13 – WFB notified me that my order was “in transit,” my credit card had been debited $1519.20, and that the delivery agent would be in contact with me to make delivery arrangements.
DEC. 27 – Having not heard from any shipping agent reps, and having no success reaching shippers via phone, I called WFB and e-mailed an Alyssa there.
DEC. 27 – WFB notified me that my furniture had arrived at a “local agent,” which would notify me “shortly” to arrange delivery.
JAN. 4 – I was again unsuccessful trying to reach shippers on phone, so I called WFB and e-mailed a Caroline there. I explained that if this couldn’t be resolved I’d just cancel the order, as I needed bedroom furniture.
JAN.. 4 – STI Home Express sent an auto-email notification stating that a customer service rep would be contacting me within 24 hrs to set up delivery date.
JAN. 4 – I finally spoke to the shipping agent and learned that my dresser had been completely destroyed in transit. They told me that I should talk to WFB before making shipment arrangements.
JAN. 6 & 7 - WFB's owner, Sergei, called me and e-mailed me apologizing that he had “been away on vacation over Christmas” and would “get started on getting furniture delivered minus the [damaged] dresser.”
JAN. 7 – after calling a Belinda at the shipper, I e-mailed and called WFB with “I will be canceling this order” in subject line.
JAN. 8 – Sergei called me in the morning; I returned his call and sent him an e-mail regarding setting up delivery of damaged dresser.
JAN. 10 – called WFB and broker; e-mailed Sergei stating that if we could not arrange delivery of damaged dresser, I would cancel the entire order. I explained to Sergei that I preferred to have the entire set delivered at the same time as I did not want to have to stay home from work twice. Sergei stated that this would be too difficult, so I agreed to separate deliveries.
JAN. 11 – The bed, mirror and night table were delivered – minus the hardware necessary to put the bed together. (I wasn’t able to try to put the bed together for a week, though, as I had to JAN. 19 - I called WFB on my return to have the hardware delivered. The person I spoke to stated that they’d have it “FedExed right out.”
JAN. 22 – I got a call from Rizzon Furniture to confirm my address to mail the missing bed hardware.
JAN. 24 – I stayed home from work to have dresser delivered.
JAN. 24 @12 pm (Eastern time) – The shipper called to inform me that they “just realized” that I live on the second floor, and because they’d only sent one delivery person, they wouldn’t be able to make the delivery. I immediately called WFB to try to inform them that I couldn’t stay home from work for a third day and they’d have to somehow find/authorize another man to help getting furniture up stairs (I stated I’d even help except I’m very small and wouldn’t be a whole lot of help). WFB informed me that Sergei would get back to me.
JAN. 24 @3 pm – Sergei called me and claimed that they “didn’t realize” that I was on the second floor – despite the fact that a) the shipping agent told me that she had been given this information, but just hadn’t noticed it earlier, and b) “2nd floor” is clearly indicated in WFB’s customers files on me – and I also made this clear in more than one phone and e-mail exchange with both shippers and WFB. I informed Sergei that I was calling AmEx because I needed bedroom furniture and at this point, since they’d been able to fulfill the order, I’d be taking my business to a company that could.
UPSHOT: I am still contesting this issue with American Express. But in the meantime, WFB has returned the dresser to the manufacturer and is claiming that they are entitled to several hundred dollars in shipping fees and other "penalties." DON'T LET THIS HAPPEN TO YOU!
Comments:
Posted by Mrs. Fantastic on 2008-06-05:
First of all, $1900 for a bedroom set doesn't sound like you were dealing with a 'whole sale' company at all. And you had to wait for delivery 4 months? The whole deal sounded shady from the beginning. You should've stuck with a reputable company. Sorry about your experience. May others learn from it.
Posted by Tired_of_waiting_for_furniture on 2008-06-20:
I am currently having an extremely similar problem with this company...I'll be writing a review soon...
Posted by dirtydeals on 2010-11-07:
WORST COMPANY EVER! I am starting to come to the conclusion that they only deal in damaged furniture. On September 17th we paid 3,630.00 for a bedroom set which took about a month to receive the mattress which was damaged. The rest of the furniture came after that and was also damaged. Wholesale Furniture won't replace the damaged pieces or give our money back in full refund which was agreed at the beging of the order. They need to close their doors! I am in the process of contacting 7 on your side. Maybe they can help. I also have an attorney looking into this matter. I hope we can get the word out about this company. If your on facebook, myspace, twitter or anything else that would pass the word please do so. They need to be stopped.
Posted by Xandon on 2010-12-01:
I'm having a big issue with this company, Wholesale Furniture Brokers Canada (www.gowfb.ca) as well. DO NOT ORDER ANYTHING FROM THIS COMPANY! YOU HAVE BEEN WARNED.
I ordered a sofa sectional October 7th 2010. I received email confirmations etc. and an expected delivery date of November 12th 2010. They said normally they would ship out of B.C. but the particular COLOUR (COLOUR!!) I wanted was only available from California.
October 22nd, the status showed the sofa was "picked up" in California. (2 full weeks later!) It should have been on the road by then.
October 25th, the status showed it was loaded in California....I guess it took them 3 days to put the sofa on the truck...
November 1st, the status showed it was unloaded in Indianapolis. (the opposite direction of the proper destination, Alberta Canada).
November 4th, the status showed the sofa was RE-loaded in Indianapolis. But when I talked to BELINDA she told me it was in Toronto. Weird, nothing like that showed up in the status updates!
November 10th, the status showed that the sofa had been sent back to California and unloaded. Rather than to Alberta, where it should have gone.
November 16th, the status showed the sofa was re-loaded back onto a truck. (I guess it takes them 3 days to get a sofa on a truck and 6 days to take it off...must be one heavy sofa!)
November 26th, the status of the sofa is Richmond B.C. (where they have a warehouse apparently). It was unloaded here.
November 26th, that same day it was shown to have been re-loaded.
AND NOW. The sofa was supposed to arrive today. I waited all day. Took the time off work and made sure I was here. BELINDA told me it was be here. It's still not. And there are no more status updates as of yet.
Luckily, we paid with paypal and have filed a dispute. Paypal will deal with them directly and we will get our money back if we do not receive the sofa.
What a bunch of stress! All for somewhere to sit!
PLEASE NEVER USE THIS COMPANY. EVER. YOU HAVE BEEN WARNED.
I ordered a sofa sectional October 7th 2010. I received email confirmations etc. and an expected delivery date of November 12th 2010. They said normally they would ship out of B.C. but the particular COLOUR (COLOUR!!) I wanted was only available from California.
October 22nd, the status showed the sofa was "picked up" in California. (2 full weeks later!) It should have been on the road by then.
October 25th, the status showed it was loaded in California....I guess it took them 3 days to put the sofa on the truck...
November 1st, the status showed it was unloaded in Indianapolis. (the opposite direction of the proper destination, Alberta Canada).
November 4th, the status showed the sofa was RE-loaded in Indianapolis. But when I talked to BELINDA she told me it was in Toronto. Weird, nothing like that showed up in the status updates!
November 10th, the status showed that the sofa had been sent back to California and unloaded. Rather than to Alberta, where it should have gone.
November 16th, the status showed the sofa was re-loaded back onto a truck. (I guess it takes them 3 days to get a sofa on a truck and 6 days to take it off...must be one heavy sofa!)
November 26th, the status of the sofa is Richmond B.C. (where they have a warehouse apparently). It was unloaded here.
November 26th, that same day it was shown to have been re-loaded.
AND NOW. The sofa was supposed to arrive today. I waited all day. Took the time off work and made sure I was here. BELINDA told me it was be here. It's still not. And there are no more status updates as of yet.
Luckily, we paid with paypal and have filed a dispute. Paypal will deal with them directly and we will get our money back if we do not receive the sofa.
What a bunch of stress! All for somewhere to sit!
PLEASE NEVER USE THIS COMPANY. EVER. YOU HAVE BEEN WARNED.
Posted by treesrule on 2011-03-02:
in the process of dealing with the same thing. I have gone through the Better Business Bureau to try and get my money back from them. they have had over $550 of mine for 8 months now and will not refund it to me even though I cancelled the order BEFORE they shipped it due to an UNREASONABLE wait time (months). Avoid this company at all costs!!! It would be faster to build yourself that dining room that you have always wanted than it would be to get it from these guys. And cheaper too.
Posted by Sally on 2012-05-07:
Thank you all for taking the time to share your experiences. I was contemplating ordering a sectional through WFB but will now turn tail and run to a reputable furniture store!
Posted by Andrew on 2013-03-27:
I tried to get a swatch for a sectional but they insisted that I place my order for the whole couch then they would hold it and only charge for the $5 swatch. I don't see why they need to charge for swatches or why they need the whole order. No getting around this either in live chat or on the phone. Seems very fishy. Changed my mind, didn't give them my credit card number and will be going to a real store with a showroom.
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