Wholesale Furniture Brokers (GoWFB.com) Complaint - Utterly Incompetent & Completely Dishonest
Unless you want to be frustrated (and possibly out more cash than you'd expected) do NOT buy anything from Wholesale Furniture Brokers. The company is completely incapable of fulfilling a delivery, but is all too happy to take your money (they are a middleman, so they just want that cash in hand, and will worry about the details later...maybe). But if you get frustrated after waiting MONTHS for your furniture and attempt to cancel the order, they'll pull out their standard contract, which guarantees that they will make money from you, regardless of whether they can deliver what you've paid for in a reasonable period of time.
SEPT. 6 – Placed order; order history notes that “unit is on second floor, up stairs.” WFB informed me that item was back ordered at least 8 weeks. I said I would wait.
SEPT. 10 – WFB processed $379.80 as a deposit.
Dec. 11–I received from Wholesale Furniture Brokers stating that my bedroom set was ready to ship out in the next few days with the North American Van lines agent - Santini.
DEC. 12 – I e-mailed WFB to confirm that all parties had my phone number and to state that between Dec. 13 – 17 and Dec. 20-22, I would be unable to have furniture delivered; a Belinda confirmed that she’d make sure appropriate parties had my contact information.
DEC. 13 – WFB notified me that my order was “in transit,” my credit card had been debited $1519.20, and that the delivery agent would be in contact with me to make delivery arrangements.
DEC. 27 – Having not heard from any shipping agent reps, and having no success reaching shippers via phone, I called WFB and e-mailed an Alyssa there.
DEC. 27 – WFB notified me that my furniture had arrived at a “local agent,” which would notify me “shortly” to arrange delivery.
JAN. 4 – I was again unsuccessful trying to reach shippers on phone, so I called WFB and e-mailed a Caroline there. I explained that if this couldn’t be resolved I’d just cancel the order, as I needed bedroom furniture.
JAN.. 4 – STI Home Express sent an auto-email notification stating that a customer service rep would be contacting me within 24 hrs to set up delivery date.
JAN. 4 – I finally spoke to the shipping agent and learned that my dresser had been completely destroyed in transit. They told me that I should talk to WFB before making shipment arrangements.
JAN. 6 & 7 - WFB's owner, Sergei, called me and e-mailed me apologizing that he had “been away on vacation over Christmas” and would “get started on getting furniture delivered minus the [damaged] dresser.”
JAN. 7 – after calling a Belinda at the shipper, I e-mailed and called WFB with “I will be canceling this order” in subject line.
JAN. 8 – Sergei called me in the morning; I returned his call and sent him an e-mail regarding setting up delivery of damaged dresser.
JAN. 10 – called WFB and broker; e-mailed Sergei stating that if we could not arrange delivery of damaged dresser, I would cancel the entire order. I explained to Sergei that I preferred to have the entire set delivered at the same time as I did not want to have to stay home from work twice. Sergei stated that this would be too difficult, so I agreed to separate deliveries.
JAN. 11 – The bed, mirror and night table were delivered – minus the hardware necessary to put the bed together. (I wasn’t able to try to put the bed together for a week, though, as I had to JAN. 19 - I called WFB on my return to have the hardware delivered. The person I spoke to stated that they’d have it “FedExed right out.”
JAN. 22 – I got a call from Rizzon Furniture to confirm my address to mail the missing bed hardware.
JAN. 24 – I stayed home from work to have dresser delivered.
JAN. 24 @12 pm (Eastern time) – The shipper called to inform me that they “just realized” that I live on the second floor, and because they’d only sent one delivery person, they wouldn’t be able to make the delivery. I immediately called WFB to try to inform them that I couldn’t stay home from work for a third day and they’d have to somehow find/authorize another man to help getting furniture up stairs (I stated I’d even help except I’m very small and wouldn’t be a whole lot of help). WFB informed me that Sergei would get back to me.
JAN. 24 @3 pm – Sergei called me and claimed that they “didn’t realize” that I was on the second floor – despite the fact that a) the shipping agent told me that she had been given this information, but just hadn’t noticed it earlier, and b) “2nd floor” is clearly indicated in WFB’s customers files on me – and I also made this clear in more than one phone and e-mail exchange with both shippers and WFB. I informed Sergei that I was calling AmEx because I needed bedroom furniture and at this point, since they’d been able to fulfill the order, I’d be taking my business to a company that could.
UPSHOT: I am still contesting this issue with American Express. But in the meantime, WFB has returned the dresser to the manufacturer and is claiming that they are entitled to several hundred dollars in shipping fees and other "penalties." DON'T LET THIS HAPPEN TO YOU!