Wendy's Complaint - Poor Customer Service
ORANGEBURG, SOUTH CAROLINA -- On June 3, 2006 at 2:30 PM, I visited Wendy's on John C. Calhoun Drive in Orangeburg, SC. The customer service was very poor. I stood in line for 10 minutes and got the wrong order. There were flies everywhere and the employees were not friendly. There were two employees sitting in the dining area eating, I assume that they were on a break. The manager came out and told them that they need to come and help because they were backed up. They didn't move they just continued to sit there eating. About ten minutes he sent the young lady out from the front register to tell them to come back to help and they still didn't move. After they finished eating then they got up and moved very slowly to help out. Very bad experience.
So on the next day I decided to visit them again thinking that they just had a bad day and things would be better. I was mistaken, it was even worse. I stood in line for 20 minutes just waiting to place an order. It was horrible they couldn't get anyone's order correct. Others that were standing in line behind me walked out. I listened to conversations of others standing in line about how bad the service was. When I finally reached the register to place my order the young lady said she wasn't taking anyone orders right now because they were backed up. There was no fries or chicken nuggets ready so she decided she would not take anymore orders. I didn't want to order any fries or nuggets, I wanted a baked potato. And the flies were still there. While I was standing there the assistant manager came to the register to put in change. He asked how I was doing and I said not good and he didn't respond. He just finished what he was doing and went to the back. I was still standing there when he came back through to leave. He actually left the store and things were terrible.
He should have stayed to help out until they were caught up. And to top it all off, while me and about 8 others were standing in line and employee walked up to the counter in front of all of us and they prepared an order for her. I will not give it a third try. I'm done with Wendy's. You need to have your district manager for the area to come out a pay a visit real soon.