Radio Shack Complaint - Customer Service - GPS
WARREN, OHIO -- I will never buy anything from Radio Shack again. This is the second time that I have bought something from them and it hasn’t worked and they won’t take it back.
I bought my Dad this GPS for Fathers day. Since he lives 800 miles away, I ordered it online and had it shipped to him. I did not order a refurbished model but I think that’s what we got. When he opened the package all that was in the box was the GPS itself. No power cord, no windshield mount, not even an instruction booklet. He had the packing slip (It’s says, you have bought a returnable item and it can be returned at any Radio Shack store) and the email receipt that I had forwarded to him and he went to his local store to return it. They refuse to even look at it.
They say since he bought it online that he has to return it to the manufacture. They had several of the same units sitting on the shelf but they refused to exchange it. They said they won’t take it because it is only missing things and not broken. We don’t know if it works or not because we can’t turn it on without the power cord. They won’t even give him the items that are missing from it. They would not do a thing. He even tried another store but they wouldn’t help him either. I sent Radio Shack an email explaining the situation and they sent me their automated response that someone will get back to me in 24 hours. I have heard nothing else from them.
So now my Dad has this great Fathers day present that doesn’t work and if he sends it back he has to pay the shipping. I’m cutting up my Radio Shack credit card. I won’t be needing it.