Comcast Corporation Complaint - This Is The Final Straw!
COLORADO -- At one time I actually liked Comcast. If there was a problem you called and someone actually came on the phone after punching in a few keys. Now they make you jump through hoops after they caused the problem in the first place.
Comcast is billing me for a service charge for something that was their fault not mine. I even confirmed that with the technician when he came over.
I have cable in every room in my house and I moved my computer back to another room and couldn’t get the cable working. Should have had a cable connection there. It was there before but not now.
I called up Comcast to make an appointment and got the run around. A supervisor was supposed to call me back from the call center and didn’t. I have names, times and dates since I log all my notes for obvious reasons now.
The technicians are friendly and I have no problem with them. Its the customer service reps (oops I mean the non-customer reps that has brought me to the point where I felt I had to tell my horror story online so others may hopefully avert this same problem simply by avoiding Comcast.
Now about the billing problem.
First I sent an email and the person who answered me told me I had to either call or do "live chat".
I was trying to get credit for the previous down time when Comcast had a problem in my area. I went without cable almost the whole day. So I tried to do live chat" and I thought my computer was going to crash. I kept on getting the hourglass until I just gave up.
So I called and went through all the menu options. I finally got someone in a call center who I really thought I woke up as he sounded like he was sleeping. Nice but no help. I told him about my billing problem and he is not even responding to what I am saying. So I asked for a supervisor if he couldn’t help me and he said to hold on. Well I held on and held on but no one came to the phone so I hung up.
A little while later I called a local number. I thought this would work. But all I got was a recording which said over and over again "thank you for calling Comcast". So I hung up.
Then I tried to call back the same number I did when I got in touch with Mr Sleepy Head. Now I got a woman who was mumbling so bad I didn't have a clue to what she just said). Ok now I got her name after a few attempts. But all she is concerned with is who I am. Who in the world would call Comcast if they weren’t the person on that account? I AM the person on this account and I don’t' even want to call them. Why the heck would anybody else want to call them? What would they get by calling someone else's cable company? Where is the logic in this?
Aggravation maybe? She wants to verify who I am. She asked me for my name, address, account number and phone number which I already had keyed in per the announcement to do so. Now this woman is asking me for my social security # the last 4 digits??!!!
What in the world does Comcast need with my social security number ? I don't even remember ever giving Comcast my social. I already gave her all the other identifying information. Why is this woman giving me such a hard time? I told her she was the only person that ever asked me for my social and that I wasn’t giving it out to her.
Now I asked for a supervisor because its obvious to me that this woman doesn’t care about my problem. All she wants to know is who I am, where I live and what my social security # is.
I don’t give my social security # to anyone unless its my doctors (and I even question giving it to them now whether its really needed). I am started to get a little teed off by this time.
I didn't make this mistake they did and its costing me a lot of precious time since I need to get back to work! This woman refused to give me to a supervisor until I told her the problem which I already told her it was a billing problem. She was arrogant and rude and hard to understand so I had to keep asking her what she just said.
Finally she said she would transfer me to a supervisor but she only put me on hold. I waited and waiting thinking she hung up. Then I hear a faraway voice and I didn't who if she was talking to me or someone was talking to her.
Finally I said "are you talking to me"? She said hold on for a supervisor. This was the 3rd time I was told to hold on for a supervisor. Like how long do I have to hold on for a supervisor?
Im starting to wonder if there are any supervisors there since I never ever talked to one. Either they are on the phone with someone or in a meeting. This is the standard answer.
Now I know this is fruitless. I have never spoken to a supervisor at Comcast. Even when I was assured someone would call me back from the call center no one did.
I am now going to cancel my account as soon as I find another cable company which of course is the big problem in the first place. Comcast is the only provider in my area for cable.
I have a home business and I need cable but I am now at the point where I am considering downgrading to DSL with Verizon. Or maybe a laptop would work for me if I could get wi-fi. Something I am going to have to look into now.
Verizon at least has people that are NICE to you when you call. They don't try to torment you. I am waiting for Verizon to have Fios in my area and so far they don't and Optimum is not in my area either who I heard good things about.
Maybe if Comcast stopped sending me weekly literature about their great three in one package deals and utilized some of that marketing money for customer service training this would have a different outcome.
I was actually thinking about their three in one package deal but they lock you in for 2 years and no way am I going to do that now with all these problems.
Today so far between waiting on the phone for a Comcast supervisor, trying to get online with them and now writing this horror story I have fallen behind in my work and will have to probably work late again to make up for this lost time. Thanks Comcast I really needed this!
Hopefully this is the last time I will ever have to complain about Comcast since I will soon be joining the ranks of others who have left Comcast behind in the hopes of something better.